Jennifer Maldonado
Brooklyn,NY
Summary
Healthcare and customer service professional with over eight years of experience in medical records management, data entry, and program coordination. Holds an Associate in Arts (A.A.) in Human Services – Mental Health and five years of experience as a Scheduling Case Coordinator supporting HRA and Medicaid clients. Proven ability to navigate the NYC HRA app, manage electronic case records, review benefits correspondence, and advocate for clients with professionalism and ethical care. Strong commitment to social services, collaboration, and improving client outcomes.
Overview
18
18
years of professional experience
Work History
Resource Assistant
Catholic Charities Brooklyn and Queens
Brooklyn, New York
12.2024 - Current
- Conduct Medicaid and Health Home eligibility checks using MAPP to ensure clients meet program requirements
- Schedule client appointments and handle incoming/outgoing client calls using Evolve scheduling
- Act as a point of contact between staff, clients and vendors
- Check ePACE Medicaid system to verify client eligibility, enrollment status, and service coverage.
- Monitor and ordered supplies to maintain operational efficiency.
- Utilize Netsmart system to process and track check requests and purchase orders (POs).
- Monitor the completion of staff timesheets, personnel cards, and processed payroll authorizations efficiently.
- Targeted Case Management (TCM) support
- Manage multiple projects simultaneously while meeting deadlines consistently.
- Maintain accurate records of client interactions and service referrals.
- Schedule client appointments and handle incoming/outgoing client calls using Netsmart scheduling
Case Coordinator
Selfhelp Community Services
New York, NY
01.2016 - 12.2020
- Documented patient activities in program-specific databases.
- Monitor and follow up on client care plans with home attendants, ensuring services are delivered according to approved plans and client needs.
- Performed administrative tasks including phone calls, emails, and data entry.
- Maintained up-to-date knowledge of data entry procedures and patient documentation requirements.
- Coordinated referrals for community services, advocated for client needs, and resolved issues.
- Managed patient scheduling and maintained reporting to optimize team efficiency.
Office Administrative Assistant
Selfhelp Community Services
New York, NY
01.2011 - 12.2016
- Professionally interacted with customers via phone, email, and in-person.
- Organized and digitized physical files for easy retrieval by authorized staff.
- Tracked expenses and reconciled accounts to maintain accurate financial records.
- Supported new client onboarding and new hire paperwork processes.
- Produced high-quality documents, spreadsheets, and reports using MS Office.
Office Associate
Professional Orthopedic and Sports Therapy
New York, NY
01.2008 - 12.2011
- Documented patient medical information, case histories, and insurance details.
- Verified patient data including insurance, demographic, and health history.
- Supported office staff with administrative tasks and operational requirements.
- Managed financial documentation for accounting purposes.
- Scheduled appointments and coordinated patient check-in, check-out, and billing.
- Answered multi-line phone system and greeted callers enthusiastically.
Education
Associate of Arts - Human Services-Mental Health
LaGuardia Community College
Long Island City, NY09-2017
Skills
- MAPP (Medicaid Analytics Performance Portal)
- Client Advocacy & Support
- Scheduling management
- Documentation & Case Records
- Public Assistant Applications
- Customer relationship management
- Data entry efficiency
- Compliance tracking
- Adaptability and flexibility
- Benefits Eligibility & Documentation Support
- Knowledge of ePACE Medicaid system
- Proficiency in Microsoft Office, Excel, and survey tools
- Patient Charting
- Benefits Coordination for Medicaid Recipients
Languages
Spanish
Professional
Timeline
Resource Assistant
Catholic Charities Brooklyn and Queens
12.2024 - Current
Case Coordinator
Selfhelp Community Services
01.2016 - 12.2020
Office Administrative Assistant
Selfhelp Community Services
01.2011 - 12.2016
Office Associate
Professional Orthopedic and Sports Therapy
01.2008 - 12.2011
Associate of Arts - Human Services-Mental Health
LaGuardia Community College