Jennifer Maldonado
Houston,TX
Summary
Lead Medical Assistant with extensive experience in clinical and administrative operations. Expert in team leadership, patient care, prior authorizations, credentialing, and medical records management. Proven ability to streamline workflows and improve patient outcomes.
Overview
11
11
years of professional experience
Work History
Lead Medical Assistant
Sugarland Neurology and Sleep MD PA
01.2023 - Current
- Manage front and back office operations including patient intake, scheduling, and records management
- Assist patients with registration, check-in/out, and payment processing
- Communicate patient concerns, updates, and refill requests to physicians
- Incorporate external records into EHR and maintain accurate documentation
- Supervise, train, and coach team of medical assistants
- Assist physicians with examinations and document medical histories
- Monitor vital signs and perform preliminary assessments for sleep studies
- Educate patients on treatments, medications, and physician instructions
- Handle high-volume multi-line phone system and patient communication
- Submit prior authorizations and coordinate with pharmacies for prescriptions
- Fulfill medical records requests in compliance with HIPAA
- Submit and renew physician credentialing applications
- Perform MMSE, MoCA, and Epworth Sleepiness Scale assessments
- Maintain inventory and ensure exam rooms are stocked and compliant
Medical Assistant
Hillcroft Medical Clinic
01.2022 - 01.2023
- Managed patient check-in/out, scheduling, and communication
- Administered injections and managed biologic medications
- Prepared charts, processed labs, and handled prescriptions
- Provided patient education and ensured efficient patient flow
Medical Assistant
Jaime Clavijo MD
01.2015 - 01.2020
- Obtained prior authorizations and verified insurance
- Performed spirometry and diagnostic testing
- Administered vaccines and assisted with patient care
- Managed scheduling, records, and patient communication
Education
Medical Assistant - undefined
Texas Health School
High School Diploma -
Elsik High School
Skills
- Team Management & Supervision
- Direct Patient Care & Education
- Patient Counseling
- Multi-line Telephone Systems
- Prior Authorizations
- Medical Records Request
- Physician Credentialing
- EHR (eClinicalWorks)
- HIPAA Compliance
- Bilingual(English/Spanish)
- Clinical Procedures & Vitals
- Scheduling & Appointment Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Medical Assistant
Sugarland Neurology and Sleep MD PA
01.2023 - Current
Medical Assistant
Hillcroft Medical Clinic
01.2022 - 01.2023
Medical Assistant
Jaime Clavijo MD
01.2015 - 01.2020
Medical Assistant - undefined
Texas Health School
High School Diploma -
Elsik High School