Jennifer Mandujano
Mendota,IL
Overview
8
8
years of professional experience
Work History
Care Coordinator
North Central Behavioral Health/ Aetna Medicaid
Ottawa, IL
03.2023 - Current
- Conducted initial assessments and evaluations of members needs, creating care plans and service plans.
- Monitored and evaluated members progress, adjusting care/service plans as needed.
- Assisted in the development of discharge plans for members transitioning out of nursing homes or hospitals.
- Facilitated referrals for members such as light durable equipment or home delivered meals.
- Educated clients on available resources and services within their communities.
- Scheduled in person assessments with members and complete assessments telephonically.
- Follow up with members, providers, and caregivers to ensure that their needs are being met.
- Advocated for members and assisted in resolving complaints members have with their services, providers or caregivers.
Intern
North Central Behavioral Health
La Salle, IL
01.2022 - 02.2023
- Shadowed employees and assisted them in completing tasks.
- Shadowed new client intakes and accompanied employees on home visit in the community.
- Had a caseload of Aetna Medicaid members.
- Onboarded new members, conducted assessments and assisted members in receiving services.
E-Ops
First State Bank
Mendota, IL
10.2020 - 12.2021
- Customer service tasks such as facilitating account transactions for customers, including ordering debit cards, filling out stop payment and dispute forms.
- Verified accounts and integrity of checks, checked funds for transfers.
- Scanned documents to put into the bank system.
- Sorted out mail at the end of the business day.
Intern
Peru Pads Shelter
Peru, IL
08.2020 - 05.2021
- Assisted in organizing and distributing donated items to homeless clients.
- Provided food, clothing, hygiene products, and other resources to homeless clients.
- Created detailed reports of client interactions for the shelter administrators.
- Conducted intake interviews and assessments of potential new clients.
Dietary Aide
Heritage Health: Therapy And Senior Care
Mendota, IL
10.2015 - 07.2020
- Assisted with meal prep for daily meals, following strict sanitation and food handling guidelines
- Served specific meals to patients with special dietary needs.
- Set tables before patients arrived and cleaned dining room and kitchen.
- Delivered meals to residents and patients in their rooms when requested.
Education
Masters of Social Work
Aurora University
Aurora, IL12-2022
Bachelors of Social Work -
Aurora University
Aurora, IL05.2021
Associate of Arts -
Illinois Valley Community College
Oglesby, IL05.2019
Skills
- Bilingual in Spanish
- Proficient in Microsoft Office (Excel, PowerPoint, & Word)Quick learner
- Strategic Planner
- Attentive listener
- Proactive Team builder
- Problem Solver
- Adaptable
Timeline
Care Coordinator
North Central Behavioral Health/ Aetna Medicaid
03.2023 - Current
Intern
North Central Behavioral Health
01.2022 - 02.2023
E-Ops
First State Bank
10.2020 - 12.2021
Intern
Peru Pads Shelter
08.2020 - 05.2021
Dietary Aide
Heritage Health: Therapy And Senior Care
10.2015 - 07.2020
Masters of Social Work
Aurora University
Bachelors of Social Work -
Aurora University
Associate of Arts -
Illinois Valley Community College
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