Jennifer Mandujano
Irving,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
Portfolio Recovery Associates
02.2022 - 05.2024
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problemsolving.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
Customer Care Representative
Amazon-Coppell
03.2020 - 02.2022
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Educated customers about billing, payment processing and support policies and procedures.
Amazon Returns Associate
Amazon
05.2021 - 01.2022
- Documented returned product details in [Software] inventory tracking system.
- Provided exceptional customer service by patiently addressing concerns related to returns and refund policies.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Identified trends in returned items, reporting issues to management for further investigation and resolution.
Dr. Rowe Orthodontics
03.2017 - 01.2018
- Worked in Sterilization of the dental tools and devices.
Education
High school diploma -
Plant City High School
06.2019
Skills
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Data Entry
- Microsoft Office
- Account updating
- Problem Resolution
- Quality Control
Certification
Driver's License, 09/01/22, 02/01/31
Timeline
Customer Solutions Specialist
Portfolio Recovery Associates
02.2022 - 05.2024
Amazon Returns Associate
Amazon
05.2021 - 01.2022
Customer Care Representative
Amazon-Coppell
03.2020 - 02.2022
Dr. Rowe Orthodontics
03.2017 - 01.2018
High school diploma -
Plant City High School