Jennifer Mangers
Strasburg,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Route Driver
Tide Dry Cleaners
05.2017 - Current
- Delivered timely pickups and drop-offs, ensuring customer satisfaction and operational efficiency.
- Maintained vehicle cleanliness and organization, enhancing overall route effectiveness and safety compliance.
- Collaborated with team members to optimize delivery schedules, reducing wait times for clients.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Logged mileage, stops, orders and carton counts for each route.
GSR
Tide Dry Cleaners
05.2017 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Grocery Shopper
Kroger King Soopers
05.2024 - Current
- Streamlined grocery selection process to enhance customer satisfaction and reduce wait times.
- Trained new employees on store procedures, ensuring consistent service delivery and adherence to safety protocols.
- Maintained accurate inventory records using store management software to optimize stock levels and minimize discrepancies.
- Collaborated with team members to implement efficient shopping routes, improving overall operational workflow.
Sales Associate
Univair Corp
05.2023 - 01.2024
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory levels using advanced tracking systems, reducing stock discrepancies.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Managed returns, exchanges and refunds in accordance with store policy.
Department Manager
Lowe's Home Improvement Center, Erie Pa
02.2005 - 06.2012
- Led departmental operations to ensure alignment with organizational goals.
- Developed and implemented process improvements to enhance team productivity.
- Mentored staff to foster professional growth and improve performance standards.
- Analyzed workflow processes to identify efficiency gaps and recommend solutions.
- Managed budget allocation for departmental resources and training initiatives.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZGED -
Bear Creek
Lakewood, CO03-1999
Skills
- Service excellence
- Effective listening
- Analytical reasoning
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Payment processing
- Client relations
- Microsoft outlook
- Follow-up skills
- Order processing
- Documentation
- Administrative support
- Quality control
Timeline
Grocery Shopper
Kroger King Soopers
05.2024 - Current
Sales Associate
Univair Corp
05.2023 - 01.2024
Route Driver
Tide Dry Cleaners
05.2017 - Current
GSR
Tide Dry Cleaners
05.2017 - Current
Department Manager
Lowe's Home Improvement Center, Erie Pa
02.2005 - 06.2012
No Degree - Business Management
University of Phoenix
GED -
Bear Creek
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