Jennifer Mangeruga
Egg Harbor,NJ
Summary
Healthcare professional with proven history of providing exceptional patient support and administrative assistance. Renowned for improving patient satisfaction through efficient communication and organizational skills. Known for collaborative teamwork and adaptability, ensuring seamless operations and positive outcomes.
Overview
18
18
years of professional experience
Work History
Patient Service Associate
Penn Medicine
Somers Point
05.2023 - Current
- Facilitated patient scheduling and appointment management using electronic health record systems.
- Assisted patients with insurance verification and billing inquiries to enhance service delivery.
- Coordinated communication between patients and healthcare providers to ensure timely follow-up care.
- Streamlined patient intake processes, improving overall efficiency of front desk operations.
- Managed sensitive patient information while adhering to HIPAA regulations for confidentiality and security.
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Verified patient insurance eligibility and entered patient information into system.
Event Staff
Contemporary Services Corporation.
Atlantic City, NJ
04.2022 - Current
- Provided exceptional customer service to attendees, ensuring a positive event experience.
- Fostered positive and energetic environment, directly contributing to overall success of events.
- Enhanced event security measures, monitored entry points to ensure safety of all participants.
- Collaborated with team members to ensure smooth event operations and address issues promptly.
- Managed crowd control measures, enhancing safety and security for patrons at large events.
Covid Clerical Staff
Inspira Medical Center Vineland
Vineland, NJ
03.2022 - 2024
- Greet, ascertain purpose of visit, and direct them to appropriate staff.
- Collecting patient information to schedule appointments using Appointment Plus Software.
- Escorted and monitored patients around the Covid site.
- Maintain accurate and detailed reports using EHR system.
Direct Support Professional
Heritage Homestead Day Care Center, LLC.
Marmora, NJ
07.2022 - 03.2023
- Followed through with individualized care plans, ensuring tailored support aligned with clients' specific needs.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Developed engaging recreational activities that encouraged social interaction and skill development among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Site Support Staff
Anesthesia Business Consultants
Egg Harbor, NJ
10.2007 - 09.2020
- Anesthesia billing
- Scanning documents and medical records transitioned into Electronic Health Record.
- Maintain daily excel spreadsheet to assure accurate claim processing.
- Handle multiple site collection of medical records and review of medical records, verifying surgical times, physician and CRNA signatures to secure payment of claims.
- Securing crucial information to secure payment of claims: patient data, concurrencies, end times, diagnosis codes, locating missing data and timely follow up.
- Fact finding on information requested by the physicians interfaced with physicians, CRNA's and administrative staff to meet their needs, requirements and create a positive relationship and our company.
Education
High School Diploma -
Toms River High School South
Toms River, NJNo Degree - Human Services
Atlantic Cape Community College
Mays Landing, NJSkills
- Patient confidentiality
- Insurance verification
- Appointment scheduling, Documentation with Epic Software
- Professionalism and etiquette
- Excellent customer Service
Timeline
Patient Service Associate
Penn Medicine
05.2023 - Current
Direct Support Professional
Heritage Homestead Day Care Center, LLC.
07.2022 - 03.2023
Event Staff
Contemporary Services Corporation.
04.2022 - Current
Covid Clerical Staff
Inspira Medical Center Vineland
03.2022 - 2024
Site Support Staff
Anesthesia Business Consultants
10.2007 - 09.2020
High School Diploma -
Toms River High School South
No Degree - Human Services
Atlantic Cape Community College