Jennifer Mantor
Kirkville,NY
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manger
Sonbyrne Sales Inc
12.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and all store orders
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Front End Manger
Target
03.2014 - 12.2016
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
High School Diploma -
East Syracuse Minoa Central High School
East Syracuse, NY06.2001
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Time Management
- Team Leadership
- Staff Management
- Training and Development
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Motivation
- Labor Cost Controls
Timeline
General Manger
Sonbyrne Sales Inc
12.2015 - Current
Front End Manger
Target
03.2014 - 12.2016
High School Diploma -
East Syracuse Minoa Central High School