JENNIFER Marchand
(Concord),CA
Summary
Reliable employee seeking part time position. Offering excellent communication and good judgment.
Overview
19
19
years of professional experience
Work History
Usher/Ticket Taker
Live Nation
Concord, CA
05.2018 - Current
- Greeted and collected tickets of patrons at Live Nation Event's events.
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
Driver
Uber Technologies Inc.
San Francisco, CA
05.2017 - 11.2021
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Helped passengers with luggage, collected fares and politely answered questions.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
In-Home Caregiver
In Home Supportive Services
Pleasant Hill, CA
01.2011 - 11.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Trained new caregivers in agency policies and proper methods to meet clients' needs.
- Increased medication and medical terminology knowledge through research and continuing education
Education
Gompers High
Richmond, CASkills
- Ticket Authenticity Verification
- Emergency Response
- Safety Procedures
- Lost and Found
- Problem Solving
- Special Needs Assistance
Timeline
Usher/Ticket Taker
Live Nation
05.2018 - Current
Driver
Uber Technologies Inc.
05.2017 - 11.2021
In-Home Caregiver
In Home Supportive Services
01.2011 - 11.2021
Gompers High