Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jennifer Margolin

Cape Coral,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Service/Culinary Professional

Darden
08.2004 - 02.2013
  • Inspected deliveries for accuracy and safety.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Hall High School
Spring Valley, IL
06.1997

Skills

  • Prioritization
  • Critical Thinking
  • Active Listening
  • Customer Account Management
  • Customer Needs Assessment

Additional Information

I am a stay at home mom of twins. I left the work force to care for my preemie twins born 2 months early. During this time one of them fell extremely ill and has needed complex medical care over the past 10 years. I am looking for a remote position to be able to have the flexibility to still be home in case of a nurse calling out for a shift for my son. I have my fair share of phone experience with making appointments and working with providers to attain what is needed for me son's care. I have extensive medical knowledge over the last few years and am confident that my knowledge and customer service experience will be an asset to any employer.

Timeline

Service/Culinary Professional

Darden
08.2004 - 02.2013

High School Diploma -

Hall High School

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