Jennifer Marie Ochoa
San Antonio
Summary
Over seven years of cash handling experience combined with over eight years in healthcare roles, including medical scheduling and reception. Proven ability to ensure compliance and accuracy in loan processing while delivering exceptional customer service. More than four years of experience in loan processing and student loans, demonstrating strong organizational and communication skills.
Overview
24
24
years of professional experience
Work History
Account Service Representative 3
Maximus Federal Services
San Antonio
12.2022 - 04.2026
- Reviewed loan applications for completeness and compliance with regulations.
- Verified borrowers' income, credit reports, and property appraisals for underwriting preparation.
- Created and completed comprehensive loan submission packages, ensuring all documentation met compliance standards.
- Communicated with clients to gather necessary documentation and resolve issues.
- Updated customers on loan status throughout processing period, enhancing transparency and trust.
- Provided prompt responses to inquiries from applicants, lenders, and brokers.
- Assisted in resolving documentation and approval-related issues, facilitating smoother loan processing.
Recreation Assistant
City of San Antonio
San Antonio
06.2019 - 12.2020
- Assisted in planning and organizing recreational programs for community engagement.
- Facilitated sports activities and workshops for diverse age groups and skill levels.
- Coordinated event logistics, including setup, supplies, and participant registration.
- Answered incoming phone calls, greeted visitors, processed payments from customers and coaches.
Receptionist
Deer Oaks Mental Health
San Antonio
11.2011 - 07.2013
- Greeted clients warmly and provided excellent customer service at a mental health facility.
- Answered incoming phone calls and greeted visitors, ensuring a welcoming environment while maintaining files and performing data entry.
- Managed multi-line phone system and directed calls to appropriate staff members.
- Scheduled appointments efficiently for therapists and managed calendar updates.
Receptionist and Scheduler
Ear Medical Group
San Antonio
02.2008 - 11.2011
- Scheduled appointments and entered new patient information to streamline the patient intake process.
Patient Service Representative
UT Medicine (UT Health Science Center)
San Antonio
12.2006 - 02.2008
- Managed patient scheduling and appointment coordination for multiple healthcare providers.
- Provided exceptional customer service by addressing patient inquiries and concerns effectively.
- Maintained accurate patient records and updated information in electronic health systems.
- Processed patient co-pays and payment plans, scheduled appointments, faxed documents, and answered phone calls efficiently.
Certified Nurse Assistant
Lifecare Hospital of San Antonio
San Antonio
12.2004 - 12.2006
- Delivered comprehensive patient care by monitoring vital signs, performing blood/sugar checks, conducting blood draws, collecting specimens, and documenting nutrition, tube feeding, and wound care.
- Executed daily operational tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Secretary and Receptionist
Dr. Rakich, Dawn, Optometrist
San Antonio
07.2004 - 12.2004
- Managed appointment scheduling for patient visits and consultations.
- Handled patient inquiries and managed correspondence efficiently.
- Maintained organized patient files and confidential records.
- Processed payments, scheduled appointments, verified insurance, and managed multiple phone lines to ensure smooth operations.
Certified Nurse Assistant
Baptist Medical Center
San Antonio
02.2003 - 04.2004
- Delivered patient care through vital sign monitoring, blood/sugar checks, specimen collection, nutrition charting, tube feeding administration, and wound care management.
- Executed daily operational tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Certified Nurse Assistant
Leon Valley Care Center
San Antonio
06.2002 - 01.2003
- Provided patient care by checking vital signs, performing blood sugar checks, conducting blood draws, and collecting various specimens. Documented nutrition, managed tube feeding, and administered wound care.
- Executed daily responsibilities with attention to detail, ensuring quality patient care.
- Proposed strategies to enhance team effectiveness, fostering collaboration and communication.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service-related issues.
Education
Associate of Arts -
Texas Bible College
Katy, TX12-2002
High School Diploma -
Rose of Sharon Christian Academy
San Antonio, TX12-2000
Some College (No Degree) -
Texas Careers
San Antonio, TXSkills
- Loan processing
- Account review process
- Documentation verification
- Account processing support
- Account analysis
- Client relationship management
- Problem solving
- Attention to detail
- Information organization
- Excel proficiency
- Word proficiency
- Windows proficiency
- Office administration
- Team collaboration
- Written communication
- Phone etiquette skills
- Interpersonal skills
- Computer fundamentals knowledge
Timeline
Account Service Representative 3
Maximus Federal Services
12.2022 - 04.2026
Recreation Assistant
City of San Antonio
06.2019 - 12.2020
Receptionist
Deer Oaks Mental Health
11.2011 - 07.2013
Receptionist and Scheduler
Ear Medical Group
02.2008 - 11.2011
Patient Service Representative
UT Medicine (UT Health Science Center)
12.2006 - 02.2008
Certified Nurse Assistant
Lifecare Hospital of San Antonio
12.2004 - 12.2006
Secretary and Receptionist
Dr. Rakich, Dawn, Optometrist
07.2004 - 12.2004
Certified Nurse Assistant
Baptist Medical Center
02.2003 - 04.2004
Certified Nurse Assistant
Leon Valley Care Center
06.2002 - 01.2003
Associate of Arts -
Texas Bible College
High School Diploma -
Rose of Sharon Christian Academy
Some College (No Degree) -
Texas Careers