Jennifer Martin
Schertz,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Pat Booker Chiropractic
08.2018 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Warranty Advisor
Crestview Rv Superstore
07.2014 - 08.2018
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
Delivery Driver
Oreilly Auto Parts
07.2013 - 07.2014
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
Bachelor of Science - Accounting
Strayer University
San Antonio, TX05.2020
Skills
- Office Management
- Employee Supervision
- Staff Hiring
- Expense Reporting
- Billing
- Workforce Management
- Customer Service
- Data Entry
- Administrative Support
- Staff Management
- Bookkeeping
- Inventory Control
- Supply Management
- Information Protection
- Mail Handling
- Human Resources
- Organizational Skills
- Financial Reporting
- Office Administration
- Financial Accounting
- Credit and Collections
- Account Reconciliation
- Payroll and Budgeting
- Data Retrieval Systems
- Financial Tracking
- Administrative Oversight
- Clerical Support
- Team Supervision
- Operations Management
- Compliance Monitoring
Timeline
Office Manager
Pat Booker Chiropractic
08.2018 - Current
Warranty Advisor
Crestview Rv Superstore
07.2014 - 08.2018
Delivery Driver
Oreilly Auto Parts
07.2013 - 07.2014
Bachelor of Science - Accounting
Strayer University
Similar Profiles
Wai Mun KenWai Mun Ken
Assistant Manager at Pat Kin Pat Sun CafeAssistant Manager at Pat Kin Pat Sun Cafe
Abby BoltonAbby Bolton
Chiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic ClinicChiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic Clinic
Bruno ImbrigliaBruno Imbriglia
Catering Development Manager at Booker/Tesco GroupCatering Development Manager at Booker/Tesco Group
Deven JacksonDeven Jackson
Custom PC Builder at Self Employed ServicesCustom PC Builder at Self Employed Services
JOSHUA ESPINOSAJOSHUA ESPINOSA
Order Selector / Stocker / Floater at S.P. Richards Co.Order Selector / Stocker / Floater at S.P. Richards Co.