Kimberli Johnson
Schertz,TX
Summary
Dynamic sales professional with a proven track record at Coventry Homes, excelling in client service and sales consultation. Skilled in objection handling and customer needs assessment, I foster strong relationships that enhance customer loyalty. My strategic approach to market research has consistently informed successful sales strategies, driving customer satisfaction and retention.
Experienced with client consultation, offering tailored solutions to meet diverse needs. Utilizes effective communication to build trust and rapport, resulting in high customer satisfaction. Track record of fostering long-term client relationships through attentive service and follow-up.
Overview
13
13
years of professional experience
Work History
Sales Counselor
Coventry Homes
04.2023 - Current
- Guided clients through home-buying process, providing tailored solutions to meet individual needs.
- Developed strong relationships with potential buyers, enhancing customer satisfaction and loyalty.
- Conducted market research to identify trends, informing sales strategies and improving outreach efforts.
- Utilized CRM software to manage lead tracking and follow-up communications efficiently.
- Demonstrated product knowledge by presenting features and benefits of various home designs effectively.
High School Counselor
Seguin Independent School District
07.2013 - 04.2023
- Developed individualized education plans for students, ensuring alignment with academic and emotional needs.
- Coordinated college readiness programs, providing resources and guidance for post-secondary education options.
- Conducted assessments to identify student needs and develop targeted intervention strategies.
- Facilitated workshops on mental health awareness, promoting student well-being and resilience.
- Implemented data-driven approaches to track student progress, informing decisions on interventions and support services.
IDD Service Coordinator
AACOG
12.2012 - 07.2013
- Coordinated service plans for individuals with intellectual and developmental disabilities, ensuring personalized support.
- Collaborated with community resources to enhance program accessibility and service delivery efficiency.
- Facilitated interdisciplinary team meetings to assess client needs and develop actionable strategies.
- Implemented best practices for documentation compliance, maintaining accurate records of services provided.
- Advocated for clients' rights, promoting awareness and access to necessary supports and services.
Education
Master of Arts - Special Education
Our Lady of The Lake University
San Antonio, TX05-1995
Bachelor of Arts - English
Huston-Tillotson University
Austin, TX05-1991
Skills
- Sales presentations
- Objection handling
- Upselling strategies
- Cross-selling techniques
- Customer service
- Time management
- Interpersonal communication skills
- Client service
- Sales consultation
- Event participation
- Customer retention
- Customer needs assessment
Million Dollar Circle 2023, 2024
Top selling in San Antonio region
Timeline
Sales Counselor
Coventry Homes
04.2023 - Current
High School Counselor
Seguin Independent School District
07.2013 - 04.2023
IDD Service Coordinator
AACOG
12.2012 - 07.2013
Master of Arts - Special Education
Our Lady of The Lake University
Bachelor of Arts - English
Huston-Tillotson University