AALIYAH GONZALES
San Antonio,TX
Summary
Proven track record in elevating sales and enhancing customer relationships at Boss Beauty Makeup Academy, leveraging skills in sales presentations and team collaboration. Excelled in strategic thinking and problem-solving, achieving significant improvements in client satisfaction and revenue growth. Demonstrated exceptional ability in contract negotiation and classroom management, driving business success and educational excellence. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Counselor
Boss Beauty Makup Academy
01.2024 - Current
- Demonstrated persistence and resilience in overcoming challenges, resulting in successful negotiation and closing of complex deals.
- Evaluated the success of various sales tactics through detailed analysis of key performance metrics, making data-driven adjustments as needed.
- Inspired trust and credibility with clients by maintaining a high level of professionalism in all interactions.
- Managed a diverse portfolio of clients across multiple industries, demonstrating adaptability and versatility in meeting their unique needs.
- Increased sales revenue by developing and implementing strategic sales plans tailored to individual clients'' needs.
- Took initiative to stay updated on industry news, attending relevant conferences and workshops, ensuring the sales approach remained relevant and competitive.
- Generated new leads through networking and attending industry events.
Makeup Artist/ Educator
Boss Beauty Makeup Academy
06.2020 - Current
- Determined business plan, mission statement, and vision.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Negotiated contracts with suppliers for favorable terms that resulted in significant cost savings for the company.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Chose materials and developed lesson plans to enhance skills for individual students.
RETAIL ASSOCIATE
Cracker Barrell Old Country Store
11.2020 - 02.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
SERVER
Sonic Drive In
10.2019 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
John Marshall High School
San Antonio, TX05.2021
Skills
- Sales Presentations
- Objection handling
- Upselling strategies
- Cold-calling
- Cross-selling techniques
- Persuasion techniques
- Customer Relationship Building
- Product and service knowledge
- Sales consultation
- Customer Retention
- Sales expertise
- Account Management
- Lead prospecting
- Sales closing
- Network development
- Cash Handling
- Processing payments
- Point of sale operation
- Contract Negotiation
- Classroom Management
- Lesson Planning
- Teaching strategies
- Group and individual instruction
- Problem-Solving
- Team Collaboration
- Diversity and Inclusion
- Conflict Resolution
- Co-Teaching and Co-Planning
- Schedule Management
- Goal Setting
- Strategic Thinking
- Decision-Making
- Business marketing
- Business Development
- Direct Sales
- Policy Development and Enforcement
- Cosmetology
- Social Media Management
- Policy Development
- Product Development
- Sales Strategies
- Marketing Strategies
Certification
- Professional Makeup Artist, Boss Beauty Makeup Academy - February 2021
- Professional Hairstylist, Boss Beauty Makeup Academy - April 2024
Timeline
Sales Counselor
Boss Beauty Makup Academy
01.2024 - Current
RETAIL ASSOCIATE
Cracker Barrell Old Country Store
11.2020 - 02.2021
Makeup Artist/ Educator
Boss Beauty Makeup Academy
06.2020 - Current
SERVER
Sonic Drive In
10.2019 - 11.2020
High School Diploma -
John Marshall High School