Samantha Tercero
Rochester,WA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
14
14
years of professional experience
Work History
Sales Counselor
Friendly Senior Living
01.2019 - Current
- Managed diverse responsibilities including sales, marketing, budgeting, CRM training and maintenance, person-centered care engagement, social media utilization, corporate business relationships, contract paperwork processing, finance transactions monitoring and event coordination.
- Acquired success through comprehensive training, mentorship, and attentive resident feedback.
- Analyzed customer feedback to identify areas of improvement in sales process.
- Conducted product demonstrations to customers and answered their questions.
- Captured organization's desired employee qualities and received recognition on multiple occasions.
Manager
Inn on Broadway & Tournedos Steakhouse
01.2012 - 01.2019
- Managed all aspects of hotel operations including event coordination, staff scheduling, social media marketing, and building corporate relationships.
- Started as a Lead Server with the goal of advancing to Management position
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Learned necessary skills for successful management and achieved my goal.
- This job provided me with invaluable mentors who imparted vast knowledge on successful management strategies.
Merchandise Associate
Walt Disney World Resort
Orlando, FL
08.2010 - 01.2011
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Completed rigorous Disney training credited towards school.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
Education
Associates -
Monroe Community College
NY12.2015
High School Diploma -
Rancho Cucamonga High School
CA12.2007
Skills
- Leadership
- Problem solving
- Event coordination
- Real estate
- Various Range of Computer Skills
- Proficient in Microsoft Office and CRM Software
- Sales Presentations
- CRM proficiency
- Sales analytics
- Upselling strategies
- Account Management
- Revenue Generation
Accomplishments
- Eden Certified
- Pioneer Network Conference Completed
Personal Information
Title: Marketing Manager
Affiliations
- Soccer
References
References available upon request.
Timeline
Sales Counselor
Friendly Senior Living
01.2019 - Current
Manager
Inn on Broadway & Tournedos Steakhouse
01.2012 - 01.2019
Merchandise Associate
Walt Disney World Resort
08.2010 - 01.2011
Associates -
Monroe Community College
High School Diploma -
Rancho Cucamonga High School