Dynamic professional with a proven track record in sales and real estate, including a successful tenure at Disney Vacation Club. Expert in CRM software and client management, I excel in developing strategies that enhance customer retention and market share. Recognized for exceptional leadership and ethical practices, I consistently exceed sales targets through innovative marketing and personalized client engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Counselor
Disney Vacation Club
Anaheim, CA
01.2024 - Current
Set up meetings with potential clients and listened to their wishes and concerns.
Identified customer needs by asking questions and advising on best solutions.
Produced sales documents, finalized deals and filed records.
Developed and implemented strategies to increase sales.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Utilized CRM software to track sales leads from initial contact through closing deals.
Provided customers with information on product prices, availability, and features.
Encouraged positive promotion of community to friends, acquaintances, and family to increase sales.
Real Esate Agent
Realty Masters & Associates
Corona, CA
05.2021 - 01.2024
Managed marketing strategies for properties including advertising campaigns and open houses.
Generated leads through networking activities such as cold calls and referrals from past clients.
Maintained updated knowledge of local real estate markets.
Provided guidance to clients throughout the entire buying or selling process.
Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
Coordinated appointments to show homes to prospective buyers.
Organized promotional materials used in sales presentations.
Managed real estate transactions from initiation to closing.
Networked with industry contacts to expand knowledge of real estate markets and best practices.
Maximized market share by working with clients and building relationships.
Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
Owner/Operator Truck Driver
3Sixty Logistics Inc.
08.2017 - 05.2022
Operated commercial truck to transport goods and materials over long distances.
Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
Communicated with customers regarding delivery times and location details.
Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
Provided customer service by responding to inquiries in person or via telephone and email.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Sales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation ClubSales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation Club
Vacation Advisor/Customer Service Representative at World Disney World/Disney Vacation ClubVacation Advisor/Customer Service Representative at World Disney World/Disney Vacation Club