Jennifer Martin
Kansas City,MO
Summary
Talented Service Clerk works quickly and provides knowledgeable service. Excellent communication, interpersonal and organizational abilities. Specializing in maximizing productivity and customer satisfaction . My objective is to obtain a job within my chosen field of study that will challenge me to use my educational skills and use my past experiences in a way that is mutually beneficial to both myself and the employer to allow for future growth.
Overview
10
10
years of professional experience
Work History
Taxpayer Service Clerk
Internal Revenue Service, IRS
Kansas City, MO
05.2022 - Current
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Performed Data Validation or Order Entry on Business accounts such as
- Scripts
- 94XL
- ISRP-Intergraded Submission Remittance Processing
- 941 DV
- 941 OE
- Performs alimited number of administrative using an automated system which involves assigning or maintaining , monitoring,or updating work status and inventory records.
- Transcribes and verify a wide variety of taxpayer tax returns or documents.
- Identifies missing or incorrect data and take appropriate action to resolve errors.
Lead Teacher, Toddler Room
Kids Kingdom Child Care Center
Kansas City, MO
10.2015 - 10.2019
- Developed age appropriate lesson plans that incorporate creative activities such as art, music, dramatic play and outdoor exploration.
- Implemented daily routines that promote independence and self-help skills.
- Responded promptly to parent inquiries regarding their child's well-being or academic progress.
- Enforced rules of behavior consistent with program philosophy while demonstrating respect for all children.
- Lead Toddler Room Teachers to ensure a safe, nurturing and stimulating environment for children.
- Assisted with potty training of toddlers in the classroom setting.
- Provided guidance to assistant teachers on classroom management techniques.
- Conducted parent-teacher conferences to discuss children's progress.
- Supervised indoor and outdoor playground activities ensuring safety standards were met at all times.
- Maintained accurate records of student progress and development.
- Provided emotional support for young children who are adjusting to being away from home.
- Participated in professional development opportunities related to early childhood education topics.
- Taught basic life skills such as toileting, dressing, eating habits.
- Planned and implemented activities to stimulate growth in language, motor and social skills.
- Collaborated with colleagues on classroom projects or initiatives related to curriculum design or assessment practices.
- Organized field trips to local parks or other educational facilities to enhance learning experiences.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and enforced positive strategies to encourage good behavior.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Observed behavioral issues to alert parents or guardians.
Cashier
Sams Club
Kansas City, MO
10.2014 - 10.2015
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Used suggestive selling techniques to promote add-on sales.
- Discounted purchases by scanning and redeeming coupons.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
Education
Associate of Science - Medical Insurance Coding
National American University - Rapid City
Rapid City, SD06-2015
Skills
- Document Management
- Administrative assistance
- Complaint Handling
- Database entry
- Regulatory Compliance
- Complaint resolution
- Knowledge of Medical Terminology/Technology
- Knowledge of the IRM
References
References available upon request.
Timeline
Taxpayer Service Clerk
Internal Revenue Service, IRS
05.2022 - Current
Lead Teacher, Toddler Room
Kids Kingdom Child Care Center
10.2015 - 10.2019
Cashier
Sams Club
10.2014 - 10.2015
Associate of Science - Medical Insurance Coding
National American University - Rapid City