Alejandra Martinez
Fresno,CA
Summary
Dynamic customer service professional with extensive experience at the IRS, adept at resolving inquiries and enhancing client understanding. Bilingual in English and Spanish, skilled in conflict resolution and case documentation management. Proven ability to collaborate effectively with teams, ensuring compliance and improving customer satisfaction. Interested in the medical field.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
12.2024 - Current
- Assisted customers in navigating tax-related inquiries and processes.
- Provided accurate information regarding IRS policies and procedures to enhance customer understanding.
- Handled routine correspondence and managed case documentation efficiently.
- Resolved customer complaints by identifying issues and implementing effective solutions promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Speech Paraprofessional
The Stepping Stone Group
11.2022 - 12.2024
- Supported individualized education plans, ensuring student needs were met effectively.
- Assisted in classroom management, promoting a positive learning environment.
- Collaborated with teachers to develop instructional materials and resources.
- Monitored student progress, providing feedback to educators on performance.
- Implemented behavioral strategies to enhance student engagement and focus.
- Reported on student progress, behavior, and social skills to parents.
Merchandise Stocker
DD's Discount
10.2021 - 11.2022
- Stocked merchandise efficiently, ensuring optimal product placement and visibility.
- Assisted in inventory management, tracking stock levels and replenishing as needed.
- Collaborated with team members to maintain organized sales floor and backroom areas.
- Conducted regular quality checks on products to ensure compliance with safety standards.
Warehouse Worker
Gap Inc
05.2020 - 10.2021
- Managed inventory levels, ensuring accurate stock counts and organization of materials.
- Implemented process improvements that increased order fulfillment speed by optimizing workflow.
- Collaborated with team members to streamline packing operations, enhancing productivity during peak seasons.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
High School Diploma - Allied Health- Radiology Tech
Fresno City College
Fresno, CAHigh School Diploma -
McLane High School
Fresno, CA07-2019
Skills
- Customer inquiry resolution
- Tax compliance knowledge
- Case documentation management
- Conflict resolution strategies
- Team collaboration skills
- Microsoft Excel
- Microsoft outlook
- Call management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Internal Revenue Service, IRS
12.2024 - Current
Speech Paraprofessional
The Stepping Stone Group
11.2022 - 12.2024
Merchandise Stocker
DD's Discount
10.2021 - 11.2022
Warehouse Worker
Gap Inc
05.2020 - 10.2021
High School Diploma - Allied Health- Radiology Tech
Fresno City College
High School Diploma -
McLane High School