Jennifer Martin
Summary
Adept at driving customer satisfaction and retention, I leveraged my expertise in data analysis and relationship building at FortisPay to enhance operational efficiency and foster long-term partnerships. My diverse background, including curriculum development and sales strategy, underscores my ability to deliver results and collaborate effectively across functions.
Overview
31
31
years of professional experience
Work History
Junior Customer Analyst
FortisPay
04.2024 - 02.2025
- Managed relationships with merchants, ensuring satisfaction and retention
- Educated clients on payment processing systems, enhancing their operational efficiency
- Resolved technical issues promptly, minimizing downtime for merchants
- Analyzed merchant statements to identify cost-saving opportunities
- Collaborated with sales teams to develop tailored solutions for clients
- Conducted training sessions for merchants on using payment tools effectively
- Provided ongoing support to merchants, fostering long-term partnerships
Humanities, Debate and Public Speaking Instructor/Independent Contractor
Outschool /Magikid Lab
Irvine/San Francisco, California
04.2020 - 02.2024
- Covering teacher for Ancient History, Modern American History at Fay School Distant Learning Programme
- Devise debate and public speaking for elementary and middle school learners
- Create unique courses and enrichment classes, which includes but not limited to: Bite-Size Arguments: Introduction to Debate, The Hazards of Deforestation-Cut Away the Air We Breathe, Fall of Romanovs to Cold War-Many events that Changed the World, Public Speaking and Theory, The Plague-How It Was Treated in the Past, The Polar Regions-Ice Sheets Melt Us Away
- Train students debate techniques and different formats
- Teach students debate judging skills
History Instructor and Student Advisor Substitute
Tuxedo Park School
Tuxedo Park, New York
03.2022 - 06.2022
- Covered teacher for Ancient History and Medieval History
- Wrote for the weekly newsletter
- Acted as advisory for grade 5 and 6
- Developed project-based activities
Key Stage 1 Mathematics and Humanities
Bala City International School
Kazan, Russian Federation
08.2018 - 07.2019
- Implements inquiry-based science and math learning environment
- Devise plans for different types of learning styles
- Adhere to British National Curriculum
Head of Humanities, World History and Geography
Galaxy International School
Almaty, Kazakhstan
09.2015 - 07.2018
- Appraised teachers’ performance
- Observed teachers’ instructional practices
- Prepared students for the IGCSE
- Developed whole school activity scheme for ‘International Week’
- Organized in school TED talks
- ‘Third Culture Kid’
- Coached students for debates
Consultant Curriculum Development/Class Grade 6 Teacher
Alakhawayn International School
Ifrane, Morocco
01.2013 - 01.2015
- Taught six grade Math, Social Studies, English Language Arts and Science
- Mentored newly qualified teachers to implement and utilize the Common Core Standards
- Devised a curriculum map for Social Studies curriculum for the Middle School
EAL KEY STAGE 2 Teacher
Shanghai International School
Shanghai, China
08.2012 - 07.2013
- Increased reading levels devoting additional time on reading within the classroom
- Developed individual attainment targets for students
- Adhered to British National Curriculum and standards
Grade 6 Class Teacher
British International School
Sulymaniyah, Iraq
08.2011 - 06.2012
- Adhered closely to APP’s (Assess Pupils Progress) to ensure the students reached optimal potential
- Observed students of concern and devised Individual Education Plans (IEP’s) for Foundation up to Key Stage 3
- Monitored student progress in SEN (Special Education Needs) program
- Maintained SEN register
- Worked with staff members, parents and fellow teachers to develop IEPs
Teacher Trainer-Ministry of Education Program
SMR HR Group
Kuala Lumpur, Malaysia
12.2010 - 06.2011
- Assigned to five government schools providing guidance to 15 primary years teachers in rural Malaysia
- Planned, developed and coordinated professional development programs and activities for teacher participants in the schools
- Produced demonstration lessons in schools for the benefit of teacher participants
Grade 2 EAL Teacher
ACI School
Istanbul, Turkey
07.2007 - 08.2010
- Assessed student reading and verbal progress through one-on-one evaluations
- Collaborated in launching an exploratory learning program in a multi-cultural setting
- Wrote extensive quarterly reports on students’ progress
Managerial-Compliance-Sales and Operations
01.1994 - 01.2002
- Progressed from Sales and Operations Assistant (Compliance) to Portfolio Administrator.
Education
B.A. - Political Science, English Literature
Manhattanville University
Purchase, New YorkSkills
- Sales strategy development
- Email marketing
- Lead generation
- Account management
- Relationship building
- Sales proposal creation
- Collaboration with cross-functional teams
- CRM implementation
- Cold calling
- Negotiation skills
- Customer satisfaction and retention
- Upselling and cross-selling
- Data analysis and reporting
- Time management and organization
Timeline
Junior Customer Analyst
FortisPay
04.2024 - 02.2025
History Instructor and Student Advisor Substitute
Tuxedo Park School
03.2022 - 06.2022
Humanities, Debate and Public Speaking Instructor/Independent Contractor
Outschool /Magikid Lab
04.2020 - 02.2024
Key Stage 1 Mathematics and Humanities
Bala City International School
08.2018 - 07.2019
Head of Humanities, World History and Geography
Galaxy International School
09.2015 - 07.2018
Consultant Curriculum Development/Class Grade 6 Teacher
Alakhawayn International School
01.2013 - 01.2015
EAL KEY STAGE 2 Teacher
Shanghai International School
08.2012 - 07.2013
Grade 6 Class Teacher
British International School
08.2011 - 06.2012
Teacher Trainer-Ministry of Education Program
SMR HR Group
12.2010 - 06.2011
Grade 2 EAL Teacher
ACI School
07.2007 - 08.2010
Managerial-Compliance-Sales and Operations
01.1994 - 01.2002
B.A. - Political Science, English Literature
Manhattanville University
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