Jennifer Martin
Rome,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Hack's Carpet
02.2015 - 08.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Account Manager
Scott Logistics
08.2010 - 02.2015
- Ensured compliance with industry regulations and company policies by staying current on updates and changes in the logistics field.
- Maintained comprehensive records of all shipments, invoices, and customer communications to facilitate accurate reporting and informed decisionmaking.
- Managed multiple accounts, ensuring timely delivery of products and maintaining strong relationships with clients.
- Established successful partnerships with third-party vendors, leveraging their expertise to enhance service offerings for clients.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Education
University of Alabama
AL05-2010
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Document management
- Mail handling
- Scheduling
- Supply management
- Financial reporting
Timeline
Office Manager
Hack's Carpet
02.2015 - 08.2025
Account Manager
Scott Logistics
08.2010 - 02.2015
Education
University of Alabama