Jennifer Martinez
HOMESTEAD,FL
Summary
Dedicated and detail-oriented professional with experience in administrative support, customer service, business operations, and client relations. Highly organized with strong communication, problem-solving, and multitasking skills, with the ability to manage competing priorities in fast-paced environments. Experienced in coordinating daily operations, maintaining accurate records, communicating with clients and team members, and ensuring tasks are completed efficiently and professionally. Known for being dependable, adaptable, and proactive, with a strong work ethic and commitment to providing excellent service and supporting organizational goals.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Call Center Representative
Transportation America
06.2020 - Current
- Consistently exceeded key performance indicator targets regarding call length, conversion rate, and customer satisfaction
- Conducted 50+ outbound calls daily to customers interested in information regarding transportation.
- Use excellent communication and problem-solving skills to provide solutions to elderly riders
- Performed data entry on customer names, addresses, phone numbers and information on trips for riders destination.
- Answered 100+ inquiries daily from customers nationwide looking for trasnportation accomodations.
- Accurately respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries.
- Commiunicated with in office employees to make sure client satisfaction.
- Managed call queue effectively, reducing wait times and improving service delivery.
Unit Secretary
Palmetto General Hopsital
12.2018 - 04.2020
- Answered all in coming calls to ER
- Scheduled all on call phycisian consultation for patient in ER.
- Greeted clients, answered multi-line phone system, and directed callers to the appropriate department or physician requested.
- Worked 12 hour shifts.
- Commiunicated with patient families and answered question under knowledge and capacity as secretary.
Cashier
Advance America
04.2018 - 08.2018
- Managed cash drawer, ensuring accuracy in daily reconciliations and adherence to financial protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained high levels of customer satisfaction through attentive service and problem resolution.
Retail Sales Associate
Bath and Body Works, Limited Brands
03.2016 - 12.2017
- Enhanced customer satisfaction by providing personalized shopping experiences and resolving inquiries promptly.
- Analyzed sales trends to identify opportunities for merchandise optimization and seasonal promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Mater Lakes Academy
Hialeah06-2018
Associate of Science - Nursing
South Florida College Of Nursing
Doral12-2024
Skills
- Detail Oriented
- Organizational Skills
- Excellent Communication Abilities
- Time Management
- Customer Relations
- Teamwork
- Microsoft word, excel, powerpoint, outlook experience
- Problem-solving skills
- Customer support
- Customer service
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
Timeline
Call Center Representative
Transportation America
06.2020 - Current
Unit Secretary
Palmetto General Hopsital
12.2018 - 04.2020
Cashier
Advance America
04.2018 - 08.2018
Retail Sales Associate
Bath and Body Works, Limited Brands
03.2016 - 12.2017
Associate of Science - Nursing
South Florida College Of Nursing
High School Diploma -
Mater Lakes Academy