Azaria Washington
Natchitoches ,LA
Summary
Customer service professional with a proven track record, excelling in high-volume environments. Detail-oriented and skilled, I enhance customer satisfaction through effective communication and problem-solving. Recognized for training new team members and fostering a welcoming atmosphere, I am committed to continuous improvement and operational excellence.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Marvin Replacement
Remote
11.2025 - 02.2026
- Managed high volume of inbound customer inquiries, ensuring timely resolutions and maintaining service quality.
- Utilized CRM software to track interactions, document issues, and streamline communication processes.
- Trained new team members on operational procedures and effective customer engagement techniques.
- Improved customer satisfaction ratings through proactive problem-solving and effective communication strategies.
Email Customer Support Agent
Sleep Center
Remote
04.2025 - 10.2025
- Resolved customer inquiries regarding sleep products and services, ensuring high satisfaction levels.
- Managed order processing and tracking through CRM systems to enhance customer experience.
- Provided detailed product information, assisting customers in making informed purchasing decisions.
- Collaborated with team members to streamline communication processes, improving response times.
Trusser
Pilgrim's Pride
Natchitoches, LA
06.2023 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Bookseller/Cashier/Supervisor
Barnes & Noble
Alexandria, La
08.2020 - 05.2022
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Assisted customers with locating books and other materials in store.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
- Established strong relationships with customers to encourage repeat business.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Collaborated with other staff to support smooth daily operations.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
Education
High School Diploma -
Louisiana State University At Alexandria
Alexandria, LA05-2019
Skills
- Welcoming guests
- Materials handling
- Recordkeeping
- Detail oriented
Timeline
Call Center Representative
Marvin Replacement
11.2025 - 02.2026
Email Customer Support Agent
Sleep Center
04.2025 - 10.2025
Trusser
Pilgrim's Pride
06.2023 - 03.2025
Bookseller/Cashier/Supervisor
Barnes & Noble
08.2020 - 05.2022
High School Diploma -
Louisiana State University At Alexandria