Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Killian

Charlotte,NC

Summary

I am a Retiree, working as a front desk Customer service representative in the Environmental field, worked my way up as a Team lead, I am a Enthusiastic self starter and a independent worker, I easily learn and help to assist my co workers with Training of handling fabrics for proper cleaning , money exchange and closing Techniques. Enjoy working closely with team members to deliver a positive guest experience. Experienced as a Front Desk Agent in a busy and successful [Type] setting.

Overview

11
11
years of professional experience

Work History

Front Desk Representative

Sunny’s Cleaners
05.2019 - Current
  • Working Front Desk, assisting Customers with the intake and Outgoing of their clothing, Resolving complaints Person to Person with knowledgeable common sense
  • Making nighttime deposits, assorting clothing via Alphabetical order for easy access to distribution.

Client Rep In’s and Appeals Follow Up

Parallon (HCA)
06.2017 - 05.2019
  • Working Appeals from a backlog spreadsheet working high dollars and low dollars throughout the month, calling commercial, Medicaid and Medicare insurance companies to follow up on appeal responses
  • Creating adjustments online to collaborate with resolve results
  • Faxing and mailing patients documents to medical facilities for the work from home employees and uploading into the database for future confirmation
  • Meeting Monthly QA
  • Communicating with fellow team workers for their knowledgeable experience.

Patient Account Specialist II

Rotech Healthcare Inc
09.2013 - 06.2017
  • Assign durable medical equipment (DME), providing respiratory equipment, oxygen, cpap, bipap, beds, tanks, wheelchairs, supplies, etc
  • Corresponding with doctors regarding patient’s clinical notes to determine Medicare eligibility and recertification
  • Familiar with ICD 9 & 10 CODES: created orders that contain oxygen as well as any type of respiratory equipment
  • Documented insurance authorizations primary/secondary insurance companies
  • Auditing incoming patient records for accuracy and completeness for revenue recognition and collection
  • Manage patient accounts for proper documentation
  • Processed Plan A p/u -pick up of a non-respondent patient with 90 days
  • Resolved Held Item Codes, which come in various codes that allow an account from processing until resolution
  • Serving customers of the support center related to patient care and third party reimbursement
  • Obtaining Re-Certifications, Re-Authorizations and renewal orders as required for Medicare compliance.

Education

Human Services -

Central Piedmont Community College
Charlotte, North Carolina
05.2012

Community Support Services -

UNC School of Social Work
Charlotte, North Carolina
02.2006

Plumbing -

Central Piedmont Community College (CPCC)
Charlotte, North Carolina
08.2003

Early Childhood Education -

South Central Community College
New Haven, Connecticut
08.1976

Skills

  • Microsoft Office Suite (Word, Project, Excel, Access, PowerPoint), SharePoint 2007 & 2010, Snag It, Snip It, MS Outlook, and Internet Explorer
  • Vast knowledge of patient and healthcare accounts, claims, processing, resident occupancy and customer service
  • Trusted team leader and representative of teammates to drive results
  • Effective team player, encouraging individual development
  • Enthusiastic self-starter, proven independent associate
  • Process design and improvement
  • Relationship building, Team building
  • Efficient organizer that excels streamlining business processes
  • Problem-solving skills
  • Listening Skills
  • Welcoming guests
  • Greeting guests
  • Cash Handling
  • Supply Stocking
  • Customer Service
  • Housekeeping
  • Safety and security procedures
  • Front Office Support
  • Problem-Solving
  • Teamwork and Collaboration
  • Staff Supervision

Timeline

Front Desk Representative

Sunny’s Cleaners
05.2019 - Current

Client Rep In’s and Appeals Follow Up

Parallon (HCA)
06.2017 - 05.2019

Patient Account Specialist II

Rotech Healthcare Inc
09.2013 - 06.2017

Human Services -

Central Piedmont Community College

Community Support Services -

UNC School of Social Work

Plumbing -

Central Piedmont Community College (CPCC)

Early Childhood Education -

South Central Community College

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Patricia Killian