Blanca Lozada
Palm Harbor,FL
Summary
Detail-oriented front desk professional with over 10 years of experience in healthcare administration. Skilled in managing patient check-ins, coordinating communication between medical staff and clients, and streamlining operations to improve service delivery.
Overview
2027
2027
years of professional experience
Work History
Front Desk Representative
Suncoast Women’s Care
Tampa, FL
06.2022 - Current
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Assisted patients with inquiries, providing accurate information and exceptional customer service.
- Coordinated communication between medical staff and patients to ensure seamless operations.
- Maintained organized front desk area, promoting a welcoming environment for patients and visitors.
- Trained new staff on front desk procedures and best practices for patient interaction.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
Front Desk Receptionist
St Pete ENT
St. Petersburg, FL
08.2012 - 06.2022
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients and medical staff to improve service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data integrity.
- Assisted in managing insurance verification processes to streamline patient billing procedures.
Administrative Assistant
CHP St Luke’s Hospital
New York, NY
2004 - 2012
- Managed scheduling and coordination of appointments for medical staff and patients.
- Assisted in processing patient admissions and maintaining accurate records in electronic systems.
- Supported front desk operations, ensuring efficient patient flow and timely communication with healthcare teams.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Executive Assistant
CHP Beth Israel Medical Center
New York, NY
1998 - 2004
- Managed scheduling and calendar coordination for executive leadership, ensuring optimal time management.
- Developed and maintained filing systems, enhancing document retrieval efficiency across departments.
- Prepared comprehensive reports and presentations for meetings, contributing to informed decision-making processes.
- Facilitated communication between departments, streamlining workflows and improving inter-departmental collaboration.
Secretary
CHP Beth Israel Medical Center
New York, NY
10.1987 - 1998
- Supported administrative processes by organizing files and managing office supplies inventory.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Psychology
Marymount Manhattan College
New York, NYHigh School Diploma -
Julia Richman HS
New York, NY06.1983
Skills
- Problem-solving skills
- Time management
- Listening skills
- Welcoming guests
- Greeting guests
- Hospitality services
- Cash handling
- Administrative skills
- Scheduling appointments
- Supply stocking
- Guest relations
- File management
- Word processing
- Multi-line phone systems
- Fluent in [English] and [Spanish]
- Customer service
Languages
Spanish
Native or Bilingual
Interests
- Crafting and DIY Projects
- Music
Timeline
Front Desk Representative
Suncoast Women’s Care
06.2022 - Current
Front Desk Receptionist
St Pete ENT
08.2012 - 06.2022
Secretary
CHP Beth Israel Medical Center
10.1987 - 1998
Administrative Assistant
CHP St Luke’s Hospital
2004 - 2012
Executive Assistant
CHP Beth Israel Medical Center
1998 - 2004
No Degree - Psychology
Marymount Manhattan College
High School Diploma -
Julia Richman HS