Front Desk Representative
Goton Tiles
- 1. Customer Service:
- • Greet customers, vendors, and visitors upon entry.
- • Answer phone calls and respond to emails in a professional and timely manner.
- • Provide information about the company’s tile products and services.
- • Address customer inquiries, direct them to appropriate departments, and help resolve issues.
- 2. Administrative Duties:
- • Schedule appointments and maintain the calendar for the sales team or management.
- • Assist in processing orders, invoicing, and maintaining customer records.
- • Coordinate the delivery or pickup of tile products.
- • Maintain a clean and organized front desk area.
- 3. Sales Support:
- • Assist customers with product selections, samples, and pricing information.
- • Manage product displays, samples, and catalogs in the showroom.
- • Provide support to the sales team by preparing quotes or order forms.
- 4. Inventory Management:
- • Track and maintain the stock of samples and promotional materials.
- • Communicate with the warehouse for restocking and availability of products
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Assisted in maintaining strong client relationships through consistent attention to detail, professionalism, and quality workmanship