Kalyn Heffley
Auburn,IN
Summary
Dynamic professional with a proven track record at Optimum Performance Sports, enhancing member satisfaction and loyalty through exceptional service and problem-solving skills. Expert in time management and multitasking, significantly improving operational efficiency. Skilled in communication and detail-oriented tasks, achieving high levels of customer retention and satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Representative
Optimum Performance Sports
10.2022 - Current
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and memberships at the front desk.
- Greeted members upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Transcribed phone messages and relayed to appropriate departments.
Office Assistant
Squire Pallets
01.2022 - 10.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Member Service Representative
YMCA of DeKalb County
03.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Education
High School Diploma -
DeKalb High School
Waterloo, IN06-2021
Skills
- Problem-solving skills
- Time management
- Listening skills
- Communication
- Problem solving
- Multitasking
- Detail-oriented
Timeline
Front Desk Representative
Optimum Performance Sports
10.2022 - Current
Office Assistant
Squire Pallets
01.2022 - 10.2022
Member Service Representative
YMCA of DeKalb County
03.2021 - 03.2022
High School Diploma -
DeKalb High School
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