Tamidayo Akiyode
Bowie,MD
Summary
Accomplished Customer Service Specialist with a proven track record at Kingdom Executive, enhancing customer retention by skillfully resolving issues and providing tailored solutions. Renowned for exceptional active listening and troubleshooting abilities, I consistently exceeded performance targets, contributing to significant growth in customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Call Center Representative
LaSalle Network
04.2024 - 06.2024
- My role consisted of answering inbound calls, addressing and resolving complaints, providing information about products and services
- Also managed a high volume of calls in a timely and professional manner while maintaining detailed cases of customer interactions and transactions.
Customer Service Representative
Kingdom Executive
01.2023 - 02.2024
- My duty included answering telephone calls, Skype conversations, addressed customer concerns, resolved troubleshooting issues, email responses, provided placements and interviews.
- I excelled in nurturing customer relationships by attentively addressing their concerns, providing customized solutions, and following up to confirm resolution. I was acknowledged for my capacity to perform well under pressure while consistently achieving performance targets, which contributed to a notable increase in customer retention and loyalty.
Customer Service Associate
Butter Gal Boutique
06.2021 - 11.2022
- My role consisted of customer face-to-face communication, sales, greeting customers, answering questions, provided product information, and provided advice on products.
- I helped customers with product selection, responded to inquiries, and handled transactions, all while ensuring a welcoming store atmosphere. I excelled at fostering strong client relationships by listening carefully and offering personalized recommendations. Known for my ability to multitask effectively in a fast-paced setting, I played a key role in driving sales growth and improving customer satisfaction by making sure each visitor felt valued and well-served.
Education
Associate's Degree in Business Administration and Management - Marketing
Robinson College of Business
Atlanta, GA05-2025
Skills
- Detail Oriented
- Active Listening
- Good Time Management
- Call Center
- Troubleshooting
Timeline
Call Center Representative
LaSalle Network
04.2024 - 06.2024
Customer Service Representative
Kingdom Executive
01.2023 - 02.2024
Customer Service Associate
Butter Gal Boutique
06.2021 - 11.2022
Associate's Degree in Business Administration and Management - Marketing
Robinson College of Business
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