Summary
Overview
Work History
Education
Skills
Affiliations
Custom
References
Timeline
Generic

Jenifer McMahan

Coeur D'Alene,ID

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Dedicated to keeping my workplace relationships positive and always professionally motivated to please.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Inspiro Relia
Coeur D'Alene, ID
12.2023 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.

Education

GED -

Highline Community College
Kent, WA
03-2017

Skills

  • Conflict de-escalulation
  • Crisis Management
  • High level of integrity
  • Detail Oriented
  • Conflict resolution techniques
  • Investigative skills

Affiliations

  • spending time with family, reading , working out hiking

Custom

Working out spending time with family reading hiking

References

References available upon request.

Timeline

Call Center Representative

Inspiro Relia
12.2023 - Current

GED -

Highline Community College
Jenifer McMahan