Jenifer McMahan
Coeur D'Alene,ID
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Dedicated to keeping my workplace relationships positive and always professionally motivated to please.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Inspiro Relia
Coeur D'Alene, ID
12.2023 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments and complaints.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Attended regular training sessions on updates and changes within the industry or organization.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Education
GED -
Highline Community College
Kent, WA03-2017
Skills
- Conflict de-escalulation
- Crisis Management
- High level of integrity
- Detail Oriented
- Conflict resolution techniques
- Investigative skills
Affiliations
- spending time with family, reading , working out hiking
Custom
Working out spending time with family reading hiking
References
References available upon request.
Timeline
Call Center Representative
Inspiro Relia
12.2023 - Current
GED -
Highline Community College