Terrell Harris

• Handled 50+ inbound and outbound customer calls daily in a fast-paced environment.

• Maintained a 95% client satisfaction rating through professional communication and effective problem resolution.

• Identified sales opportunities and upsold products/services when appropriate.

• Accurately documented customer interactions using CRM systems.

• Met performance metrics including call handling time, quality assurance, and conversion goals.

• Provided high-quality customer support while adhering to structured call flows.

• Educated customers on products and services to increase engagement and sales.

• De-escalated complaints and provided timely resolutions.

• Utilized dual monitors and phone software systems to efficiently manage accounts.

• Consistently met call center productivity standards.

• Scheduled service appointments and guided customers through repair and insurance claim processes.

• Converted customer inquiries into booked appointments.

• Used Mastermind and related systems for customer management and scheduling.

• Delivered empathetic, solution-oriented service in high-stress situations.

• Ensured data accuracy and complete documentation.

• Completed over 250,000 miles of over-the-road driving with exceptional safety performance.

• Earned 3x Safest Driver Award for outstanding operational excellence.

• Communicated directly with customers and dispatch to coordinate timely deliveries.

• Maintained accurate compliance documentation and delivery records.

• Demonstrated strong reliability, accountability, and time management.

• Managed long-haul routes while meeting strict deadlines and customer expectations.

• Maintained professional communication with clients regarding delivery updates.

• Protected company reputation through dependable service and issue resolution.

• Demonstrated independent problem-solving in high-responsibility environments.