Jennifer Martinez-tlacuatl
Charlotte,NC
Summary
Reliable bilingual professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and risk management which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences. Works productively on teams as well as independently in fast-paced environments while following all bank procedures. Consistently positive and friendly, committed to reaching business goals, and aiming to make every customer feel valued and confident in their banking choices.
Overview
4
4
years of professional experience
Work History
Bilingual Bank Teller
Wells Fargo
Charlotte, NC
05.2024 - Current
- A bilingual service representative at Wells Fargo handles various transactions, such as deposits, withdrawals, and cashing checks.
- Assisted with account inquiries, processed loan payments, and provided information about banking products, ensuring accurate and efficient service to clients.
- Used a strong knowledge of banking products and services to educate customers about features, benefits, and pricing confidently.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Customer Service Agent
Lufthansa
Charlotte, NC
08.2023 - 04.2024
- Printed itineraries and tickets for passengers each day.
- Resolved conflicts between passengers using effective interpersonal skills.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Passenger Service Agent
Prospect Airport Services
Charlotte, NC
09.2022 - 04.2023
- Communicated with gate agents to coordinate assistance boarding.
- Greeted customers, answered questions, and discussed services.
- Assisted passengers with limited mobility in navigating stairs, ramps, and aisles.
- Transported and assisted passengers carefully and courteously through the airport.
Lifeguard
Carowinds
Charlotte, NC
06.2022 - 09.2022
- Enforced all safety regulations and posted rules for patrons.
- Administered immediate and comprehensive first aid to injured and distressed swimmers.
- Logged chemical readings to keep pool water at safe levels, and avoid potential illness among swimmers.
- Maintained constant surveillance of people in the swimming area at all times.
- Cautioned swimmers regarding unsafe practices and safety hazards.
Customer Service Clerk
Harris Teeter
Charlotte, NC
03.2021 - 10.2021
- Delivered exceptional customer service to assist in selecting optimal products based on individual needs.
- Assisted customers with placing orders and making payments via the phone, online, or in person.
- Promptly handled customer concerns and inquiries to ensure satisfaction.
Education
Graduate Certificate - Business And Medical Administration
Institute of Medical And Business Careers
Pittsburgh, PA08-2024
High School Diploma -
South Mecklenburg High School
Charlotte, NC06-2023
Associate of Arts - Accounting And Finance
Central Piedmont Community College
Charlotte, NCSkills
- Clear communication
- Bilingual
- Adaptability
- Problem-solving
- Risk management
- Product sales
- Strong teamwork
- Critical thinking
- Multitasking and organization
- Time management
- creative and innovation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
German
Limited
Timeline
Bilingual Bank Teller
Wells Fargo
05.2024 - Current
Customer Service Agent
Lufthansa
08.2023 - 04.2024
Passenger Service Agent
Prospect Airport Services
09.2022 - 04.2023
Lifeguard
Carowinds
06.2022 - 09.2022
Customer Service Clerk
Harris Teeter
03.2021 - 10.2021
Graduate Certificate - Business And Medical Administration
Institute of Medical And Business Careers
High School Diploma -
South Mecklenburg High School
Associate of Arts - Accounting And Finance
Central Piedmont Community College
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