Jennifer Mason
Grand Bay,AL
Summary
Dynamic Analyst II and former Owner/Operations Manager at Oracle Nutrition Club, I excel in analytical thinking and relationship building. Leveraged expertise in Microsoft Office and continuous process improvements to enhance efficiency at Serco-NA, Inc. Proven track record in fostering team collaboration and driving significant enhancements in operations and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Analyst II
Serco-NA, Inc
01.2019 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Implemented change control, configuration status accounting and configuration audits.
- Supported customers and government teams with accurate, timely information on infrastructure system and service configuration items.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Owner/Operations Manager
Oracle Nutrition Club
01.2017 - 01.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
MBA -
Columbia Southern University
Orange Beach, AL01-2025
BBA - Business Administration/Accounting
Strayer University
01-2023
Skills
- Microsoft Office
- Analytical thinking
- MS Excel
- Haystack
- Supplier relationship management
- Inventory monitoring
- Relationship building
- Negotiation
- Recordkeeping skills
- Continuous process improvements
- Database management
- Supply chain optimization
Timeline
Analyst II
Serco-NA, Inc
01.2019 - Current
Owner/Operations Manager
Oracle Nutrition Club
01.2017 - 01.2019
MBA -
Columbia Southern University
BBA - Business Administration/Accounting
Strayer University
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