Jennifer Matias
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Billing Customer Service Representative
PFS Group
02.2025 - Current
- Assisted customers with billing inquiries, ensuring accurate and timely resolution of issues.
- Processed customer payments and adjustments, maintaining precision in transaction handling.
- Collaborated with team members to streamline billing processes, enhancing overall efficiency.
- Utilized billing software to generate invoices and track account statuses effectively.
Appointment Scheduler
Signify Health
09.2022 - 01.2025
- Scheduled appointments efficiently using electronic health record systems to optimize provider availability.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Managed complex scheduling requests, adapting to changes in patient needs and provider schedules.
- Developed and maintained tracking systems for appointment confirmations and cancellations to improve accuracy.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Patient Care Coordinator
Legacy Community Health
06.2021 - 09.2022
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers, ensuring clarity of care instructions.
- Implemented electronic health record systems, enhancing data accuracy and accessibility for patient care teams.
- Monitored patient progress and follow-up needs, supporting adherence to treatment plans and health outcomes.
Retail Customer Service Associate
JPMorgan Chase
08.2018 - 06.2021
- Assisted customers with account inquiries, resolving issues and enhancing overall satisfaction.
- Educated clients on banking products and services, promoting relevant offerings to meet their needs.
- Collaborated with other departments to resolve customer issues quickly and effectively, enhancing overall satisfaction rates.
Education
High School Diploma -
Hastings High School
Houston, TXSkills
- Invoice processing
- Payment processing
- Sales support
- Teamwork
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Billing Customer Service Representative
PFS Group
02.2025 - Current
Appointment Scheduler
Signify Health
09.2022 - 01.2025
Patient Care Coordinator
Legacy Community Health
06.2021 - 09.2022
Retail Customer Service Associate
JPMorgan Chase
08.2018 - 06.2021
High School Diploma -
Hastings High School