Summary
Overview
Work History
Education
Skills
Timeline
Generic

Will Del Valle

Houston,TX

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 12 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

14
14
years of professional experience

Work History

I.T. Helpdesk Technician Level 2

PFS Group
04.2019 - Current
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Assisted company representatives in solving technical issues on their work computers
  • Responded to support tickets promptly
  • Cloned and re-built computer installs.
  • Setup work stations for company representatives.
  • Created new hire onboard and termination offboarding through use of Active directory, Microsoft Exchange, GoSecure, CXone, and Ring Central.
  • Setup machines to work from home complete with Cisco Secure VPN and Bitlocker.

Lead Computer Technician

Altech Metals
01.2014 - Current
  • Provide computer repair and refurbishing services.
  • Answer phones to provide help desk support for our customers.
  • Responsible for maintaining company systems and customer computers.
  • Responsible for wiping hard drives via DoD and degauss method before resale.
  • Test products to guarantee the quality of the item before being resold as refurbished products.
  • Maintained performance logs of items that have been tested and cleared for resale. Item's that do not pass are placed in a recycling bin to protect possible customer information.
  • Assist with general warehouse duties as needed.
  • Help assist customers in finding the correct computer products that they need.
  • Proficient in Microsoft Word and Excel

Contracted standardized patient

U.T. Medical Branch
01.2012 - 01.2014
  • Met professors and medical staff to research medical conditions.
  • Challenged medical students through acting out symptoms for diagnosis.
  • Provided constructive feedback to students upon issuing the diagnosis.

Education

General Education Diploma -

Houston, TX
07.2000

Skills

  • Typing 50 WPM, Word processing, Data Entry, Multi-Tasking, Microsoft Applications; Diagnosing, Repairing & Building Windows based systems
  • Tech-Savvy
  • Computer-assisted diagnostics
  • Computer troubleshooting
  • Onboarding and offboarding employees

Timeline

I.T. Helpdesk Technician Level 2

PFS Group
04.2019 - Current

Lead Computer Technician

Altech Metals
01.2014 - Current

Contracted standardized patient

U.T. Medical Branch
01.2012 - 01.2014

General Education Diploma -

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Will Del Valle