Jennifer Matthews
TSI USA
Arlington,TX
14
years of professional experience
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating a wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Work History
Group & Event Consultant
5 Months- Managed logistics and vendor negotiations, enhancing event execution quality.
- Developed event concepts and themes aligned with client objectives.
- Collaborated with cross-functional teams to streamline planning processes.
- Implemented feedback mechanisms to boost attendee engagement and satisfaction.
- Established project timelines and budgets, ensuring compliance throughout events.
- Managed around 60 small and large travel groups through Tripeasy & Cvent platform.
Corporate Travel Consultant
7 Months- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Coordinated ticket bookings for air and ground travel for air, rail, hotel and ground transportation.
- Managed payment processing for transactions via credit and debit cards and handled sensitive information with professionalism and discretion.
- Facilitated flight at least 4 exchanges and cancellations for clients per day, effectively minimizing disruptions to travel plans.
- Provided dedicated customer service by promptly resolving complaints, enhancing overall client satisfaction.
- Developed a loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Group Travel Specialist
1 Year 10 Months- Implemented client feedback surveys to enhance service quality and proactively address concerns.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Created detailed budgets for each group trip, ensuring cost-effective solutions without compromising quality or experiences.
- Developed strong relationships with suppliers, resulting in exclusive offers and benefits for clients.
- Mentored junior staff members, sharing industry knowledge and best practices for successful group travel management.
Travel Consultant
1 Year 2 Months- Cultivated client relationships through exceptional communication and personalized service, enhancing overall client satisfaction.
- Coordinated travel arrangements for individuals, families, and businesses, ensuring seamless experiences tailored to specific preferences.
- Maintained accurate records of bookings, payments, and over 25 calls per day delivering excellent customer service.
B2B Customer Care Representative
8 Months- Managed high volume of inbound calls, emails, and messages to streamline client communication and enhance service experience.
- Mentored 30 junior customer care representatives by sharing best practices, participating in joint calls or email exchanges to provide feedback and guidance as needed.
- Liaised between customers, sales representatives, and logistics teams to facilitate timely order processing and delivery.
Corporate Group & Meeting Coordinator
8 Months- Collaborated with BNSF team on projects.
- Developed Cvent registration templates for effective management of Town Hall Meetings.
- Identified travel parameters, performed QC processes on arranged air travel.
- Created Cvent registration templates for registration for Town Hall Meetings.
- Identified travel parameters, performed QC processes on arranged air travel.
- Coordinated offsite events, ensuring clear communications and accurate printed materials.
Corporate Travel Consultant
11 Months- Sat Flex Team.
- Managed individual travel and group bookings for 15 diverse accounts, ensuring tailored service for each client.
- Support 15 different accounts with individual travel and group bookings.
- Secured domestic and complex international travel reservations, streamlining the booking process for customers.
- Delivered essential industry information to customers, including low fares and exchange costs, enhancing their travel decision-making.
Customer Service Advocate
4 Years 5 Months- Dispatch emergency roadside services for stranded customers’ vehicles, mobile homes, travel trailers, and motorcycles.
- Researched and identified repair facilities for customers, facilitating quick vehicle recovery.
- Conducted floor walks to guide new agents during their training sessions. to assist new agents during their on the floor training.
Training Manager
1 Year 2 Months- Conducted training sessions for new custodians to ensure proper cleaning techniques were understood.
- Managed over 30 custodians
- Filled in for custodians to maintain operational continuity and service standards.
- Performed inspections on buildings to ensure that custodians were doing their jobs correctly.
Education
Travel & Tourism - Tourism And Travel Management
Diploma - Data Processing
Skills
Review of contracts
Workforce management
Analytical problem solver
Systems and software programs
Salesforce
Workday
Report preparation
HR software proficiency
Creative problem solving
International travel
Sabre
Airline reservation systems proficiency
Timeline
Group & Event Consultant
TSI USA
03.2026 - 08.2026Read More
Corporate Travel Consultant
Amex GBT
08.2025 - 03.2026Read More
Group Travel Specialist
Business Travel Concepts, INC
08.2023 - 06.2025Read More
Travel Consultant
Travel Search Network
06.2022 - 08.2023Read More
B2B Customer Care Representative
Wayfair.com
10.2021 - 06.2022Read More
Corporate Group & Meeting Coordinator
BCD Travel
07.2019 - 03.2020Read More
Corporate Travel Consultant
BCD Travel
08.2018 - 07.2019Read More
Customer Service Advocate
Dialog Direct
06.2014 - 11.2018Read More
Training Manager
Alpine Building Maintenance
11.2012 - 01.2014Read More
International Aviation & Travel Academy
Travel & Tourism from Tourism And Travel Management
Read More
B Trimble Technical High School
Diploma from Data Processing
Read More