Jennifer Mattio
Dickson,TN
Summary
Results-driven professional with a proven track record at The Ranch Tennessee in strategic planning and leadership, dedicated to enhancing operations and team performance. Demonstrated expertise in process improvements and staff development has led to significant boosts in efficiency and morale. Excels in transforming challenges into achievements through innovative solutions and exceptional time management skills.
Overview
7
7
years of professional experience
Work History
Director of Operations
The Ranch Tennessee
Nunnelly, TN
08.2021 - Current
- Delegated work to staff, setting priorities and goals.
- Led team meetings to discuss project updates, priorities, and potential issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed contracts for services or products provided by external vendors or suppliers.
- Revised policies and procedures to ensure compliance with State Regulations and The Joint Commission Standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed current processes and identified areas of improvement in order to maximize efficiency.
- Created comprehensive training guides to support staff in daily operations.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Supervised daily activities of 27 staff members across various departments.
- Contributed to strategic decision-making processes as part of the leadership team.
- Reconciled daily census, ensuring accurate numerical data.
- Assisted in reading insurance contribution sheets, and calculating client financial responsibilities.
- Utilized various tools to track and analyze data, while consistently looking for ways to improve, streamline and automate processes.
Paraprofessional
Dickson County High School
Dickson, TN
07.2018 - 07.2021
- Assisted struggling high school students in understanding and completing daily lesson plans.
- Provided extended time, attention, and assistance to students with IEPs or 504 Plans in all subjects.
- Guided students through their assignments, reading aloud, breaking down mathematical problems, organizing notes, and creating successful bonds that allowed the students to succeed.
Education
Accounting
Nashville State Community College
Nashville, TN05-2022
Skills
- Strategic planning and execution
- Leadership training
- Performance analysis
- Operations oversight
- Quality assurance
- Process improvements
- Schedule oversight
- Task prioritization
- Multitasking
- Staff training/development
- Communication
- Time management
Accomplishments
- Graduated cum laude
- The Ranch Leadership
References
References available upon request.
Timeline
Director of Operations
The Ranch Tennessee
08.2021 - Current
Paraprofessional
Dickson County High School
07.2018 - 07.2021
Accounting
Nashville State Community College