Jennifer Mayer
Zionsville,IN
Summary
Accomplished Retail Operations Manager with a proven track record at Gap Inc, enhancing operational efficiency and fostering professional development. Expert in driving sales and customer satisfaction through effective store operations and internal/external customer care. Skilled in team leadership and operational excellence, significantly improving store performance and efficiency.
Overview
8
8
years of professional experience
Work History
Retail Operations Manager
Indiana Pacers
Indianapolis, IN
09.2016 - 07.2017
- Controlled shipments & inventory,
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Led a diverse & successful team
- Oversaw all retail sales in Fieldhouse
General Manager
Gap Inc, Athleta
Indianapolis
10.2013 - 08.2016
- Developed and maintained relationships with customers and staff.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems
- Managed budget implementations, employee performance reviews, training, schedules, and driving sales.
Store Manager
Gap Inc, Old Navy
Apex, NC
10.2009 - 10.2013
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
Logistics Manager
Gap Inc, Old Navy
Florence, KY
10.2009 - 07.2013
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Directed shipping and receiving of wide range of products daily.
Education
Bachelor Of Arts - Italian Studies
Purdue University
West Lafayette, INSkills
- Store operations
- Operational efficiency
- Professional development
- Internal / external customer care
Timeline
Retail Operations Manager
Indiana Pacers
09.2016 - 07.2017
General Manager
Gap Inc, Athleta
10.2013 - 08.2016
Store Manager
Gap Inc, Old Navy
10.2009 - 10.2013
Logistics Manager
Gap Inc, Old Navy
10.2009 - 07.2013
Bachelor Of Arts - Italian Studies
Purdue University