Summary
Overview
Work History
Education
Skills
Work Authorization
Timeline
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Jennifer Mayfield

Klamath Falls,OR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Cake Decorator

Sherms Thunderbird Markets
05.2022 - Current
  • We are a large bakery and must keep in stock all required products, either hand-made by our team or boxed pre-made goods.
  • Kept the work area safe and sanitized by washing utensils, tools, and countertops.
  • Customer service is key to the position and I am in daily contact with the store manager regarding our product output.
  • We have designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, canceled orders, and ordering conflicts.
  • During certain times of the year, required high volume output of product into the hundreds within a two-week period.

Customer Service

The Green Blade Bakery
01.2020 - 10.2021
    • Greeted customers entering store and responded promptly to customer needs.
    • Built relationships with customers to encourage repeat business.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Worked closely with shift manager to solve problems and handle customer concerns.
    • Performed cash, card and check transactions to complete customer purchases.
    • Restocked and cleaned front of bakery as needed.

Office Manager

Bly Water & Sanitary District
04.2018 - 06.2019
  • All invoicing, bills, and bookkeeping done with Quick Books.
  • Created, maintained, and updated filing systems for paper and electronic documents. There were 40 years of filing updated over an extended period.
  • Weekly banking in Klamath Falls.
  • Filing, and maintaining office appearance.
  • Part of the position was to learn water pH testing at the wells and sewer ponds to maintain correct levels as required by the state.
  • As Office Manager, it was my duty to prepare the agenda for monthly board meetings as well as take minutes.
  • Transcribe the information and file for future reference.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained computer and physical filing systems.

Bookkeeper

Great Basin Bakery
07.2010 - 04.2018
  • I started off in customer service then took on a baking position. I also worked as a prep baker for doughs/cookies, made pies and quick breads, decorated cookies and handmade chocolate truffles, and kept the deli area stocked with products. From there I progressed and took care of ordering, online inquiries, social media for the business, and bookkeeping at the end of my employment.
  • Maintained and processed invoices, pricing changes on products,
  • Completed payroll for employees and maintained detailed records of procedures.

Education

Liberty University
Lynchburg, VA

Skills

    • Drawer Balancing
    • Payment Processing
    • Customer Service
    • POS Systems
    • Bookkeeping
    • Administrative Support
      • Data Entry
      • Billing
      • Organizational Skills
      • Account Reconciliation
      • Office Administration
      • Customer Relations

Work Authorization

Authorized to work in the US for any employer

Timeline

Cake Decorator

Sherms Thunderbird Markets
05.2022 - Current

Customer Service

The Green Blade Bakery
01.2020 - 10.2021

Office Manager

Bly Water & Sanitary District
04.2018 - 06.2019

Bookkeeper

Great Basin Bakery
07.2010 - 04.2018

Liberty University

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Jennifer Mayfield