Open To Work
JENNIFER MAYFIELD
The Home Depot Inc
Tyler,TX
Work Preference
Job Search Status:
Open to work
Desired Job Title
Human Resources GeneralistHRIS SpecialistCustomer Service SupervisorCustomer Service ManagerCustomer Support Specialist
Work Type
Full TimePart Time
Location Preference
On-SiteRemoteHybrid
Location:
Tyler, TX
Open to relocation:
Yes
Minimum Desired Compensation
$55000/yr
Important To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPersonal development programsStock Options / Equity / Profit Sharing
30
years of professional experience
Dynamic and results-driven leader with over 20 years of experience at The Home Depot, specializing in staffing, scheduling, onboarding, and engagement for teams of over 200 associates. Proven track record in driving associate development while fostering a culture of high performance and accountability, enhancing operational efficiency. Committed to creating exceptional customer experiences by empowering associates to deliver outstanding service, with a strong focus on collaboration and adaptability to meet evolving business needs. Expertise in team leadership, conflict resolution, and process improvement ensures reliable outcomes in fast-paced environments.
Work History
Service Desk & Order Fulfillment Supervisor
9 Months- Trained and mentored staff on best practices for customer service and product knowledge.
- Supervised daily operations to ensure optimal workflow and team efficiency.
- Resolved customer issues effectively, enhancing overall satisfaction and loyalty.
- Conducted performance evaluations to support employee development and recognize achievements.
- Managed team of 36 employees, delegating tasks and ensuring accountability for assignments.
- Monitored performance metrics to identify improvement opportunities within fulfillment team.
- Increased employee satisfaction by fostering a positive work environment, resulting in higher retention rates among staff members.
Associate Support Department Supervisor at #6514
14 Years 7 Months- Lead staffing and scheduling for store of 200+ associates, ensuring consistent coverage and compliance to required metrics
- Hiring & On-boarding over 1,000 associates while in position
- Coordinated orientations, training and development programs to support associate retention and growth.
- Partnered with leadership to align workforce planning and development initiatives with business goals
- Mentored and developed peers in District 282, fostering a cohesive team that prioritized customer service and effective staffing selection.
Additional Home Depot Positions
14 Years 8 Months- Head Cashier- control customer service, breaks/lunches, provided needed supplies and support
- Bookkeeping- processed daily deposits, ordered/received change, and managed associate time cards
- Cashier- provided quick & friendly check out experience to our customers
- Sales Associate in multiple departments
Education
No Degree - General Studies
Skills
Workforce Management
Hiring &Onboarding
Associate Development
HRIS
Microsoft Office Suite
Scheduling & time card management
Multi-tasking
Effective Communication
Team collaboration
Problem solving
Critical Thinking
Fast-paced adaptability
Timeline
Service Desk & Order Fulfillment Supervisor
The Home Depot Inc
01.2026 - CurrentRead More
Associate Support Department Supervisor at #6514
The Home Depot
06.2011 - 01.2026Read More
Additional Home Depot Positions
The Home Depot
10.1996 - 06.2011Read More
University of Colorado, Colorado Springs Campus
No Degree from General Studies
Read More