Liliana Morales
Mount Vernon,NY
Summary
Agile Fulfillment Supervisor with success maintaining shipping and receiving department and safeguarding warehouse operations and contents by establishing and monitoring security procedures and protocols. Adept at conducting inventorying duties, maintaining warehouse and handling all distribution operations by initiating, coordinating and enforcing personnel policies and procedures.
Overview
14
14
years of professional experience
Work History
Fulfillment Supervisor
Macy's
Yonkers, NY
11.2011 - Current
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Maintained compliance with company safety policies and called violations to attention of management.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 700 packages per day.
Merchandiser
Macy's
Yonkers, NY
11.2011 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
Brand Specialist
Macy's
Yonkers, NY
11.2011 - Current
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
Customer Service Associate
Macy's
Yonkers, NY
11.2011 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Sales Associate
Macy's
Yonkers, NY
11.2011 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Teaching Assistant
Kumon Learning Center
Eastchester, NY
06.2011 - 12.2015
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
Education
Undergraduate Certificate - Business Essentials
DeVry University
New York, NY09-2024
High School Diploma -
Mount Vernon High School
Mount Vernon, NY06.2011
Skills
- Appointment Scheduling Software
- Warehouse Inspections
- Shipping Activity Oversight
- Time and Wage Tracking
- Sales Goal Achievement
- Employee Counseling
- Customer Engagement
- Customer Satisfaction
- Workforce Management
- Customer Needs Assessments
Timeline
Fulfillment Supervisor
Macy's
11.2011 - Current
Merchandiser
Macy's
11.2011 - Current
Brand Specialist
Macy's
11.2011 - Current
Customer Service Associate
Macy's
11.2011 - Current
Sales Associate
Macy's
11.2011 - Current
Teaching Assistant
Kumon Learning Center
06.2011 - 12.2015
Undergraduate Certificate - Business Essentials
DeVry University
High School Diploma -
Mount Vernon High School
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