Jennifer M. Busby
Saint Charles,IL
Summary
Customer service expert with extensive experience in business development and process optimization. Demonstrated success in managing confidential records, delivering impactful training, and building strong client relationships. Known for enhancing service quality and operational efficiency through strategic communication and a customer-centric approach. Proficient in crisis management, rapid response, and multitasking under pressure.
Overview
12
12
years of professional experience
Work History
Public Safety Dispatcher
Endeavor Healthcare
Elmhurst
01.2023 - Current
- Receives, transmits, and prioritizes various messages via radio, telephone, computer-aided dispatch, and data transfer.
- Determines the response and services to be rendered based on the crisis line call received and reviewed.
- Maintains personal security and confidentiality requirements and implemented knowledge of multiple records systems.
- Receive and manage incoming emergency and non-emergency calls for service to meet policy compliance.
Medical Office Front Desk Manager
Geneva Eye Clinic
Geneva, IL
11.2017 - 03.2021
- Managed all aspects of front desk administration at an $8 million annual production location.
- Created and ran reports to identify and investigate discrepancies, and to recommend and implement basic solutions.
- Developed and implemented patient Q&A documentation to facilitate account balance reconciliation.
- Implemented the use of data mining programs to generate potential lost revenue.
911 Dispatcher
Kane County Communications
Geneva, IL
10.2013 - 04.2016
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
Education
Associate - Liberal Studies
Elgin Community College
Elgin, IL08-2018
Paralegal Certificate - Paralegal Studies
Boston University Center For Professional Education
Boston, MA-Online12-2013
Skills
- Confidential documentation
- Data accuracy
- Time management
- Attention to detail
- Team collaboration
- Dynamic communication
- Information gathering
- Call prioritization
- Information security
- Needs assessment
- Compliance adherence
- Critical thinking
Affiliations
- Phi Theta Kappa
Timeline
Public Safety Dispatcher
Endeavor Healthcare
01.2023 - Current
Medical Office Front Desk Manager
Geneva Eye Clinic
11.2017 - 03.2021
911 Dispatcher
Kane County Communications
10.2013 - 04.2016
Associate - Liberal Studies
Elgin Community College
Paralegal Certificate - Paralegal Studies
Boston University Center For Professional Education
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