Joseph Veliz
2475 A Zuniga Ct Calexico,California
Summary
Actionable Public Safety Dispatcher with 2 years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay.
Overview
12
12
years of professional experience
Work History
Public Safety Dispatcher
Imperial County Sheriff's Department
10.2021 - Current
- 40 Hours a week plus overtime current rate of 23 dollars an hours
- Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Read system maps and caller information, and documented details in system.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Assisted callers in emergency situations with appropriate information and support.
- Followed established protocols for professional handling of emergency situations.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Campus Security (Aurora Campus) Part-Time 18 Hrs
Calexico Unified School District
09.2018 - 10.2021
- Approximately 18 hours a week at minimum wage
- Patrolled and monitored an assigned campus to maintain order and security; unlock gates, doors and school facilities; monitored lunch areas, walkways, restrooms and parking lots
- Observed students during passing periods between classes, lunch and break periods; assured timely return of students to class; conducted tardy sweeps as necessary
- Responded to classroom calls of disturbance, behavior problems or related situations; escorted students to office for disciplinary action as necessary; prepare incident reports
- Prevented student conflicts and fights according to established guidelines and intervened as necessary; advised students of consequences of violation of rules
- Enforce school and District rules, regulations and policies for the safety and security of students, staff and property; report unusual activities or unauthorized persons on campus to appropriate personnel; communicate with local law enforcement agencies regarding students as needed.
Volunteer Police Explorer
Calexico Police Department
11.2011 - 04.2014
- Received Law Enforcement training which included radio communications, patrol techniques, and firearms
- Strengthened teamwork abilities through regular collaboration with fellow Police Explorers on group assignments and tasks.
- Improved problem-solving abilities by participating in mock scenarios that required critical thinking under pressure.
- Volunteered at local charity events representing the department, promoting goodwill within the community they serve.
- Held the Corporal position responsible for integrating new Explorers into the program, teaching them appropriate conduct, policy, and uniform code
- Attended weekly meetings as well as perform tasks such as provide security for local events/details, parades, traffic control, and other community events or participate in Honor Guard for events/details
- If allowed; participate in ride alongs with Calexico Police Officers.
Education
Bachelor Degree - Applied Arts and Sciences Criminal Justice
San Diego State University, Imperial Valley Campus
05.2019
Associate Degree - Administration of Justice
Imperial Valley College
06.2017
Skills
- Computer Skills
- Verbal and Written Communication
- Bilingual
- Video Editing
- Teamwork
- Time Management
- Critical Thinking
- Willingness to learn
- Adaptability
- Active Listening
- Some Law Enforcement Training
- Incident documentation
- Highly effective communication
- Documentation
- Stress Tolerance
- Telephone Etiquette
- Radio Communications
- Dispatch Coordination
- Typing Speed
- Law Enforcement Collaboration
- Communications Training Officer (CTO)
- NCIC Database
- Radio Frequencies Monitoring
- Records Management
Timeline
Public Safety Dispatcher
Imperial County Sheriff's Department
10.2021 - Current
Campus Security (Aurora Campus) Part-Time 18 Hrs
Calexico Unified School District
09.2018 - 10.2021
Volunteer Police Explorer
Calexico Police Department
11.2011 - 04.2014
Bachelor Degree - Applied Arts and Sciences Criminal Justice
San Diego State University, Imperial Valley Campus
Associate Degree - Administration of Justice
Imperial Valley College
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