Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patrick Kelleher

Clayton,DE

Summary

Observant Constable capable of mediating tense situations and keeping the peace. Skilled at undertaking special projects and assignments and thoroughly interviewing suspects and witnesses. Analytical-minded and proficiency in Public Safety and Constable Programs. Passionate individual with well-developed talents in maintaining records, overseeing radio communications and effectively calming callers on the line. Communicative Public Safety Dispatcher known for always handling crisis situations with composure. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Public Safety Dispatcher

Christiana Care Health System
Newark, DE
03.2021 - Current
  • Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
  • Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance.
  • Coordinated response times for medical emergencies in order to ensure timely arrival of paramedics or ambulances to affected areas.
  • Provided pre-arrival instructions over the phone for medical emergencies until EMS arrived at scene.
  • Updated dispatch logs throughout shift in order to maintain an accurate record of all activities.
  • Assisted with investigations by providing information from various databases as requested.
  • Performed multiple tasks simultaneously while maintaining focus on priority issues.
  • Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
  • Analyzed incoming calls for accuracy and completeness before dispatching units to ensure proper resources were sent to the scene.
  • Participated in training sessions designed to enhance knowledge of protocols specific to position duties.
  • Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
  • Answered 911 emergency and non-emergency phone calls and asked open-ended questions to ascertain type of resources needed.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Researched vehicle, wanted and missing persons information.
  • Used radio, telephone and computer system to update first responders with new information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.

Constable

Christiana Care Health System
Newark, DE
03.2021 - Current
  • Performed first aid services when needed.
  • Assisted in the apprehension of criminals and violators of the law.
  • Monitored surveillance cameras in order to detect suspicious behavior.
  • Displayed professionalism at all times while interacting with members of the public.
  • Operated various types of communication equipment including radios and computers.
  • Maintained order during civil unrest situations such as protests or riots.
  • Patrolled assigned areas with an emphasis on preventing criminal activity before it occurs.
  • Conducted regular foot and vehicle patrols to identify suspicious activity.
  • Enforced laws and regulations, including traffic violations, public disturbances, and criminal acts.
  • Responded to emergency calls for assistance from citizens.
  • Prepared detailed reports on all activities performed while on duty.
  • Prepared detailed reports documenting all incidents encountered while on duty.
  • Provided guidance and instruction to new officers regarding departmental policies and procedures.
  • Attended specialized training courses in order to maintain proficiency in law enforcement skills.
  • Inspected buildings for fire hazards or other safety issues that could put people at risk.
  • Assessed potentially hazardous situations in order to protect lives and property from danger or harm.
  • Investigated complaints of criminal activity or misconduct by interviewing witnesses and suspects.
  • Enforced traffic ordinances and directed traffic.
  • Cleaned and properly maintained weapons to keep armaments operational.
  • Promoted and maintained good community relations.
  • Preserved crime scenes, gathered evidence and documented chain of custody.
  • Formulated educational crime prevention programs to reduce crimes against people and property.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Partnered with team members to implement service initiatives and achieve team objectives.
  • Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.

Constable /Supervisor

Bayhealth Kent General Hospital
Dover, DE
04.2020 - 03.2021
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Conducted evaluations and reviews for 10 employees.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.

Constable

Nemours Children's Hospital
Wilmington, DE
05.2012 - 02.2020

Interviewed suspects and witnesses.

Enforced traffic ordinances and directed traffic.

Cleaned and properly maintained weapons are kept operational.

Promoted and maintained good company relations with hospital staff and upper management

Respond to multiple calls for service per week

Monitored and investigated suspicious persons and situations for unusual activity

Answered call and complaints while being oriented in constable services to help and improve safety for the caregiver and patient quality of life hospital wide

Protected motorists and pedestrians by providing traffic changes at special events

Drove a patrol vehicle to monitor a 6 square mile area for dangers and hazards

Prepared detailed documents of violent crime investigations between patient and staff

Investigated illegal or suspicious activity and performing direct follow up with the findings to senior staff

patrolled designated to identify criminal activity and issue citations

Prepared detail reports documenting incidents encountered while on duty

Assessed potentially hazardous situations in order to protect lives and property from danger or harm.

Education

High School Diploma -

Alexis I DuPont High School
Greenville De
06.1999

Skills

  • Crisis management proficiency
  • Emergency assistance
  • Knowledge of safety techniques
  • Court documentation
  • Critical thinking abilities
  • Excellent observation skills
  • General security
  • Computer skills
  • Law enforcement background
  • Work ethic
  • Supervision
  • First Aid/CPR
  • Communication
  • Decision-making

Certification

  • Certified Constable by the Commission of the state of Delaware.
  • CPR/AED Certified by the American Heart Association.
  • Haz-mat certified By the Delaware state fire school.
  • Certified in (NAPPI) Non-Abusive psychological and Physical Intervention.
  • Certified in Emergency vehicle operations by the Delaware state fire school.

certified in Deljis and Ncic

Cit Crisis Intervention team training

Certified Alice Training Instructor

Timeline

Public Safety Dispatcher

Christiana Care Health System
03.2021 - Current

Constable

Christiana Care Health System
03.2021 - Current

Constable /Supervisor

Bayhealth Kent General Hospital
04.2020 - 03.2021

Constable

Nemours Children's Hospital
05.2012 - 02.2020

High School Diploma -

Alexis I DuPont High School
Patrick Kelleher
Want your own profile? Build for free at Resume-Now.com