Maci Higgins
New Braunfels
Summary
Professional with experience in emergency communication and public safety. Prepared to manage high-stress situations, with strong skills in multitasking, quick decision-making, and effective communication. Focused on team collaboration and adaptable to changing needs, ensuring reliable, results-driven performance. Known for maintaining calm under pressure, and excelling in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Bexar County Sheriff's Office
San Antonio
04.2025 - Current
- Streamlined communication between field units by relaying pertinent information quickly and clearly, using proper radio etiquette.
- Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
Sales Administrator
Unmanned Vehicle Technologies
New Braunfels
10.2022 - 04.2025
- Efficiently organize, prioritize, and distribute incoming leads to ensure timely follow-up, and maximize potential opportunities.
- Boost sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Provide administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Responsible for managing, maintaining, and overseeing all demonstration equipment to ensure its optimal performance and availability.
911 Emergency Dispatcher
Randall County Sheriff's Office
Amarillo
09.2020 - 10.2022
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Warrant Clerk
Randall County Sheriff's Office
Amarillo
06.2020 - 09.2020
- Processed and issued warrants accurately, and in compliance with legal standards.
- Maintained detailed records of warrants and updated systems as necessary.
- Responded to inquiries from legal professionals and the public regarding warrant status.
- Ensured confidentiality and adherence to legal protocols in handling sensitive information.
Education
High School Diploma -
Borger High School
Borger, TX05-2019
Some College (No Degree) - Basic Science
Frank Phillip's Community College
Borger, TXSkills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Stress tolerance
- Multitasking and prioritization
- Verbal and written communication
- Dependable and responsible
Certification
- Intermediate Telecommunicator License
- TEEX Public Safety Telecommunicator
- TCOLE Hostage Negotiations for Dispatchers
- TCOLE When High Profile Calls Have a Higher Impact
- TCOLE Developing Positive Relationships in the Workplace
- TCOLE 911 Telecommunicator: A Critical Analysis
- TCOLE Intermediate Spanish for Law Enforcement #2109
- ALERRT Level 1 and ALERRT Update
- Telecommunicator Emergency Response Taskforce-TERT
References
References available upon request.
Timeline
Public Safety Dispatcher
Bexar County Sheriff's Office
04.2025 - Current
Sales Administrator
Unmanned Vehicle Technologies
10.2022 - 04.2025
911 Emergency Dispatcher
Randall County Sheriff's Office
09.2020 - 10.2022
Warrant Clerk
Randall County Sheriff's Office
06.2020 - 09.2020
High School Diploma -
Borger High School
Some College (No Degree) - Basic Science
Frank Phillip's Community College
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