Martha Dickey

Summary

Detail-oriented team player with common sense and strong organizational skills. Talented at building relationships with customers and solving problems with little oversight. Enthusiastic and successful at managing multiple priorities with a positive attitude and high degree of accuracy. Fast learner with excellent communication skills. Excellent customer service skills. Recent graduate with associate of applied science in cybersecurity.

Skills

Empathetic
Collaborative Teamwork; Leadership
Microsoft Office
Highly Effective Communication
Informed Decision Making
Adaptable & Flexible
Complex Problem-Solving

Time Management
Active Listening
Critical Thinking
Multitasking and Prioritization
Works Well Under Pressure
Technical Support
Staff education and training

Relevant Course Work

Security Assessment and Auditing
Nmap, Metasploit, Nessus, Burp Suite
Digital Forensics
Routers, Firewalls, Networking
Linux and Windows Systems
Microsoft Office

Accomplishments

Zendesk Certified
Phi Theta Kappa
Dispatcher of the Year 2020
Teacher of the Year 2003

Work History

Public Safety Dispatcher

Bosque County Sheriff's Office

Meridian, TX

06.2016 - 03.2022

Established rapport with and actively listened to citizens with professionalism and prompt resolution of complaints
Maintained composure in worst possible 911 scenarios while prioritizing and multitasking escalation of incidents; de-escalated serious incidents
Instructed new hires in 911 call protocols to improve knowledge and skills.

Paramedic

North Bosque EMS

Meridian, TX

07.2005 - 10.2015

Performed higher-level medical care under extreme pressure
In charge of inventory and ordering (2 years)
Negotiated insurance payments from insurance companies (2 years).

Educator

Cranfills Gap ISD/Morgan ISD/Kopperl ISD

Bosque County, TX

Provided successful learning experiences for students
Mentored new teachers
Increased state mathematics test scores by 8% for grade level.

Education

Associate of Applied Science Cybersecurity -

Texas State Technical College - Waco

08.2023

Bachelor of Science Elementary Education -

Tarleton State University

12.1992