Grace Gonzales
Odessa,TX
Summary
- Bilingual English/Spanish
- Self Motivated
- Team Player
- Accepts responsibility for individual and team actions in all areas of job Performance.
- Ability to demonstrate flexibility with change.
- Maintains confidentiality and secure information.
Overview
11
11
years of professional experience
Work History
Public Safety Dispatcher
Medical Center Hospital
Odessa, TX
04.2021 - Current
- Answers emergency calls, prioritizing situations based on urgency and type of response needed.
- Coordinates communication between first responders and dispatch teams to ensure timely support.
- Maintains accurate records of incidents, ensuring compliance with reporting standards and protocols.
- Assists with new dispatchers on operational procedures and use of communication systems for efficiency.
Receptionist
Clover House
Odessa, TX
01.2017 - 11.2020
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone systems, directing calls to appropriate departments promptly.
- Maintained organized filing systems for confidential documents and client records.
Healthcare Representative
Change Healthcare- Medical Center Hospital Emergency Room
Odessa
03.2015 - 01.2019
- Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.
- Supervise or direct other workers who provide services to clients or patients.
Education
HIGH SCHOOL -
PERMIAN HIGH SCHOOL
Odessa, TxNo Degree - Basics
Odessa College
Odessa, TXSkills
- Reading Comprehension
- Speaking
- Writing
- Service Orientation
- Proficient in calculators
- Proficient in ten key
Timeline
Public Safety Dispatcher
Medical Center Hospital
04.2021 - Current
Receptionist
Clover House
01.2017 - 11.2020
Healthcare Representative
Change Healthcare- Medical Center Hospital Emergency Room
03.2015 - 01.2019
HIGH SCHOOL -
PERMIAN HIGH SCHOOL
No Degree - Basics
Odessa College