Jessica Kersey
Galien
Summary
Dynamic individual with 7+ years of hands-on experience in CAD and talent for navigating challenges. Brings strong problem-solving and multitasking skills along with a proactive approach to new tasks. Prepared to manage high-stress situations with strong communication and decision making skills.
Overview
11
11
years of professional experience
Work History
Public Safety Dispatcher
Berrien County Public Safety Communications Center
12.2018 - Current
- Coordinated emergency response efforts among law enforcement, fire services, and medical teams.
- Managed multi-line phone systems to dispatch resources efficiently during high-pressure situations.
- Monitored radio communications to provide real-time situational updates and directives to field units.
- Maintained accurate incident logs and documentation for compliance and review purposes.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Used specialized software to track and maintain case incident numbers and logs.
Mobile Sales Associate
Best Buy
09.2016 - 05.2018
- Assisted customers in selecting mobile devices, providing tailored recommendations based on needs and preferences.
- Maintained up-to-date knowledge of mobile technology trends, ensuring informed customer interactions and support.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted hands-on product demonstrations, allowing customers to experience device features firsthand before making a purchase decision.
Promotions Team Member
South Bend Cubs
03.2015 - 09.2017
- Coordinated promotional events, enhancing fan engagement and team visibility.
- Increased brand awareness through effective distribution of promotional materials.
- Collaborated with marketing department for the successful implementation of promotional campaigns.
- Enhanced team productivity by providing training and guidance to new team members.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with fans.
Education
High School Diploma -
River Valley Middle High School
Three Oaks06.2011
Skills
- Proficient in CAD
- Computer skills
- Multitasking Abilities
- Problem-solving Abilities
- Stress tolerance
- Memory retention
- Incident documentation
- Prioritizing situations
- Critical thinking
Timeline
Public Safety Dispatcher
Berrien County Public Safety Communications Center
12.2018 - Current
Mobile Sales Associate
Best Buy
09.2016 - 05.2018
Promotions Team Member
South Bend Cubs
03.2015 - 09.2017
High School Diploma -
River Valley Middle High School