Jennifer McBride

Managed and Maintained a rural delivery mail route

• Coordinated timely delivery of mail and packages to homes and businesses
• Hired and oversaw subcontractors to fulfill the routes needs
• Negotiated contracts and cost of living increases to keep the route able to continue during changing time
• Delivered high-quality work on time and efficiently, earning positive feedback from clientele

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

• Answered multi-line phone system to respond to inquiries and reservations.
• Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
• Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
• Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
• Collected room deposits, fees, and payments.
• Confirmed relevant guest information and payment methods to prevent fraud.