Ronnesia Myers
Apopka,FL
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Highway Contractor (Mail Carrier)
United States Postal Sevice
02.2022 - Current
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
CNA
Apopka Rehabilitation Center
05.2023 - 12.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative (CSR)
Faneuil
12.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sub-Highway Contractor (Mail Carrier)
United States Postal Sevice
11.2007 - 02.2021
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
HHA/Caregiver
Heartland Home Health Care
12.2018 - 12.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
HHA/Caregiver
Unlimited Health Care
03.2019 - 09.2019
- Cleaned, help with dressing, as well as made sure medications where taken and on time made sure I fed patient changed and made sure to reposition patient comfortably in bed etc
Caregiver
Alavon Manor
09.2015 - 04.2016
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Personal Care Service Provider (HHA)
Knottsville Farm INC.
08.2014 - 03.2016
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self confidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Education
No Degree -
Moore Haven Jr-Sr High School
Moore Haven, FL05-2007
Skills
- Microsoft office
- Fast learner
- Willing to learn new things
- Good with hands
- Great at working at a fast pace
- Very organized
- Home Care
- Caregiving
- Meal Preparation
- Senior Care
- Cleaning Experience
- Developmental Disabilities Experience
- Dementia Care
- Medication Administration
- Laundry
- Cooking
- Patient Care
- Medical Records
- Alzheimer's Care
- Vital Signs
- Memory Care
- Hospice Care
- Microsoft Word
- Customer service
- Microsoft Excel
- Driving
- Medical terminology
- Typing
- Computer Operation
- Clerical Experience
- EMR systems
- Vital signs monitoring
Certification
- Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
Additional Information
Very hard worker and willing to do whatever it takes to get the job done.
Assessments
- Direct care, Expert, 10/01/19, Showing sensitivity and enthusiasm while providing care to patients.
- Home health aide skills, Proficient, 03/01/21, Providing care to patients in a home setting.
- Delivery driver fit, Proficient, 04/01/21, Measures the traits that are important for successful delivery drivers.
- Work motivation, Expert, 04/01/21, Level of motivation and discipline applied toward work.
- Customer focus & orientation, Highly Proficient, 12/01/21, Responding to customer situations with sensitivity.
- Call center customer service, Proficient, 12/01/21, Demonstrating customer service skills in a call center setting.
- Work style: Reliability, Expert, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work.
- Home health aide skills, Highly Proficient, 03/01/22, Providing care to patients in a home setting.
Timeline
CNA
Apopka Rehabilitation Center
05.2023 - 12.2023
Highway Contractor (Mail Carrier)
United States Postal Sevice
02.2022 - Current
Customer Service Representative (CSR)
Faneuil
12.2021 - 02.2022
HHA/Caregiver
Unlimited Health Care
03.2019 - 09.2019
HHA/Caregiver
Heartland Home Health Care
12.2018 - 12.2019
Caregiver
Alavon Manor
09.2015 - 04.2016
Personal Care Service Provider (HHA)
Knottsville Farm INC.
08.2014 - 03.2016
Sub-Highway Contractor (Mail Carrier)
United States Postal Sevice
11.2007 - 02.2021
No Degree -
Moore Haven Jr-Sr High School
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