Jennifer McCarthy

• Coordinated office operations to enhance efficiency and support team productivity.
• Managed vendor relationships and negotiated contracts for supplies and services.
• Oversaw scheduling and logistics for meetings, ensuring optimal resource utilization.
• Implemented process improvements to streamline administrative workflows and reduce overhead costs.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

• Developed personalized lending solutions to meet diverse customer financial needs.
• Analyzed credit applications to assess risk and ensure compliance with lending policies.
• Facilitated loan closings by coordinating with clients, underwriters, and external partners.
• Mentored junior staff on best practices in customer service and loan processing techniques.
• Fostered strong client relationships through effective communication and follow-up strategies.
• Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
• Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.

Develop and maintain long-term contact with assigned youth, their families and providers for medical, social, educational and related service needs.

Completing case file reviews, case planing, family involvement and group service delivery, developing goals and evaluating outcomes.

Performs discharge and release functions to ensure coordination of service of delivery throughout the youth's commitment in Texas Juvenile Justice Center.

• Maintain working knowledge of all credit union products and services, organizational policies and procedures, and state and federal regulations related to the credit union operations
• Effectively communications with management, co-workers and members
• Strong people skills, high level of confidentiality and problem resolution skills
• Observes confidentiality and security of all member and employee information and adhered to the highest level of business ethics and discretion
• Takes pride in branch appearance and keeps work areas neat and clean
• Supported a team oriented environment
• Meets with members about their questions and concerns about their banking needs
• Great attention to detail, accuracy, efficiency
• Above average in customer service skills
• Great cash handling and teller skills
• NMLS

• Assist customers in making financial decisions to help them achieve their financial goals
• Sales of personal loans, automobile loans and other credit products Servicing and collection on existing accounts
• Comply with company guidelines and procedures Cross-sell optional products Network in community for referral business

• Have knowledge of all the products and services offered to a degree that will enable answering questions, or referring a member for specific services
• Responsible for contributing and supporting the growth of total credit union loan volume and membership
• By using up selling methods and objectives through face to face and telephone delivery of competitive loan products, Always with a positive, upbeat demeanor
• Won several monthly contests
• Interview loan applicants, assist members with applications, counseling on collateral, procedures, policies and alternative loan products
• Responsible for work up of loan applications including credit, income, and employment verifications
• Approve loan applications that fell in certain guidelines and set parameters by the company
• This was part of my hard work with the company by obtaining several promotions
• If loans fell out of the parameters than I was to make a recommendations and send to the underwriting department for a decision
• I played a huge part in the approval of these loans
• Responsible for the promotion of loans through cross-selling and initiating follow-up calls with new members and existing
• Our branch was very successful
• Responsible for scheduling and coordinating loan closings
• Disclosure of loan terms and any conditions, payment amount, along with payment options and cross-selling of loan insurance when available (payment protection, GAP, MRC)
• Responsible for accurate documentation and computer input
• Perform other job duties as assigned
• New York State Notary license NMLS

• Intakes of new orders from clients start to finish
• Call vendors to get best price
• Order entry
• Escalate orders to different departments
• Complete a delivery date
• In charge of corporate accounts totaling over 1 million in sales revues
• In charge of quality control and new employee training
• Head up the customer service department.

• Responsible to run and supervise the 4 and 8 head Barudan embroidery machine lines
• Heat Seal Machine
• Repair and maintained machines on night shift
• In charge of training all new employees
• Shipping and receiving
• UPS
• Purchasing of all embroidery supplies
• Quality control and inspection
• Meeting all final deadlines of finished product.