Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer McClary

Buffalo,NY

Summary

Dedicated dental assistant with strong skills in client relations, customer service and problem resolution. Proven ability to streamline patient flow while ensuring exceptional care and education. Committed to enhancing patient experiences through effective communication.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dental Assistant

Erie County Medical Center
Buffalo, NY
02.2021 - Current
  • Assisted in patient preparation and comfort during dental procedures.
  • Maintained sterilization protocols for instruments and clinical areas.
  • Supported dentists with chairside assistance and procedure documentation.
  • Educated patients on post-operative care and oral hygiene practices.
  • Streamlined patient flow by coordinating appointments and managing schedules.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed patient transactions efficiently, ensuring accuracy in cash handling and payment processing.
  • Maintained clean and organized checkout area to enhance customer experience and streamline operations.

Home Health Aide

Aspire Of Western New York
Buffalo, NY
02.2021 - 02.2022
  • Provided personalized care to clients, ensuring comfort and safety in daily activities.
  • Assisted with medication management, adhering to prescribed schedules and protocols.
  • Collaborated with healthcare professionals to develop and implement care plans tailored to individual needs.
  • Monitored vital signs and reported changes in health status to nursing staff for timely interventions.

Lead Dental Assistant

Aspire Family Dental
Buffalo, NY
05.2011 - 03.2021
  • Assisted in preparation and organization of dental instruments for surgical procedures.
  • Ensured compliance with infection control protocols during patient treatment.
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Handled multi-line phone system, directing calls to appropriate departments promptly.
  • Maintained organized filing system for client records and office documents.

Education

Dental Medicine

University At Buffalo Educational Opprotunity Program
Buffalo, NY
05-2010

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Customer satisfaction measurement
  • Client relations

Certification

  • Certified Dental Assistant
  • RDA - Registered Dental Assistant
  • First Aid/CPR Certified

Timeline

Dental Assistant

Erie County Medical Center
02.2021 - Current

Home Health Aide

Aspire Of Western New York
02.2021 - 02.2022

Lead Dental Assistant

Aspire Family Dental
05.2011 - 03.2021

Dental Medicine

University At Buffalo Educational Opprotunity Program