Jennifer McClelland
Redding,CA
Summary
Results-driven leader with nearly two decades of experience guiding teams, managing operations, and driving performance across hospitality, food service, corporate, and legal environments. Proven history of leadership in every role held, with a strong competitive nature, focused on setting clear goals and consistently meeting or exceeding them. Passionate about coaching, developing others, and creating environments where individuals and teams can succeed. Known for accountability, resilience, and the ability to motivate teams through change.
Overview
22
22
years of professional experience
Work History
Legal Secretary & Assistant Manager
Samuel C. Williams, Attorney at Law
Redding, CA
01.2022 - Current
- Support daily legal operations while assisting with office management and administrative leadership.
- Coordinate schedules, manage client communications, and maintain accurate legal documentation.
- Assist in supervising workflow, prioritizing deadlines, and improving office efficiency.
- Demonstrate discretion, professionalism, and strong organizational leadership in a high-accountability environment.
Jiu Jitsu Coach
01.2022 - Current
- Coach individuals and teams with a focus on discipline, goal-setting, resilience, and continuous improvement.
- Develop confidence, competitive mindset, and personal growth in athletes.
- Reinforce leadership through mentorship, structure, and performance feedback.
Zumba Instructor / Coach
01.2014 - Current
- Consistently coach and motivate diverse groups toward personal fitness and wellness goals.
- Build community engagement, retention, and high-energy participation.
- Lead with encouragement, accountability, and measurable goal achievement.
Barista
Kaleidoscope Coffee Company
Redding, CA
01.2020 - 01.2022
- Delivered high-quality customer experiences while maintaining speed, accuracy, and brand standards.
- Supported team operations through collaboration, training assistance, and positive workplace culture.
- Applied leadership mindset to support store efficiency and customer loyalty.
Supervisor
Thai Cafe
Redding, CA
01.2017 - 01.2020
- Led daily operations, supervised staff, and ensured consistent service and food quality standards.
- Trained and coached employees to improve performance, accountability, and teamwork.
- Managed scheduling, customer concerns, and operational problem-solving.
Dispatcher
California Safety Company
Redding, CA
01.2015 - 01.2017
- Coordinated logistics, dispatch operations, and communication between teams and clients.
- Maintained composure and accuracy in fast-paced, high-pressure situations.
- Supported operational efficiency through organization and clear communication.
Supervisor
Aramark
Redding, CA
01.2011 - 01.2012
- Supervised teams in a large-scale food service environment.
- Ensured compliance with safety, service, and operational standards.
- Coached employees to meet performance expectations and operational goals.
Store Manager
Starbucks Coffee Company
Sacramento, CA
01.2004 - 01.2011
- Led full-store operations including staffing, training, scheduling, inventory, and financial performance.
- Recruited, developed, and coached teams to achieve sales, customer satisfaction, and operational goals.
- Consistently drove performance through goal-setting, accountability, and team motivation.
- Maintained Starbucks brand standards while fostering a positive, inclusive, and results-driven culture.
- Demonstrated readiness for multi-unit leadership through strong operational execution and people development.
Education
GED -
School To Work Academy
San Francisco, CA08-1999
Skills
- Multi-Unit Operations Management
- Team Leadership & Talent Development
- Performance Coaching & Mentorship
- Sales Growth & Goal Achievement
- Labor Management & Scheduling
- Customer Experience Excellence
- Financial & P&L Accountability
- Operational Standards & Compliance
- Conflict Resolution & Problem Solving
- Training, Onboarding & Retention
- Community Engagement & Brand Representation
Leadership Philosophy
I lead with accountability, encouragement, and a competitive drive to win together. I believe strong results come from clear goals, consistent coaching, and empowering people to rise beyond what they thought possible.
Coaching Experience
- Zumba Instructor / Coach, 01/01/14, Present, Consistently coach and motivate diverse groups toward personal fitness and wellness goals., Build community engagement, retention, and high-energy participation., Lead with encouragement, accountability, and measurable goal achievement.
- Jiu Jitsu Coach, 01/01/22, Present, Coach individuals and teams with a focus on discipline, goal-setting, resilience, and continuous improvement., Develop confidence, competitive mindset, and personal growth in athletes., Reinforce leadership through mentorship, structure, and performance feedback.
Professional Highlight
Results-driven leader with nearly two decades of experience guiding teams, managing operations, and driving performance across hospitality, food service, corporate, and legal environments. Proven history of leadership in every role held, with a strong competitive nature focused on setting clear goals and consistently meeting or exceeding them. Passionate about coaching, developing others, and creating environments where individuals and teams can succeed. Known for accountability, resilience, and the ability to motivate teams through change.
Timeline
Legal Secretary & Assistant Manager
Samuel C. Williams, Attorney at Law
01.2022 - Current
Jiu Jitsu Coach
01.2022 - Current
Barista
Kaleidoscope Coffee Company
01.2020 - 01.2022
Supervisor
Thai Cafe
01.2017 - 01.2020
Dispatcher
California Safety Company
01.2015 - 01.2017
Zumba Instructor / Coach
01.2014 - Current
Supervisor
Aramark
01.2011 - 01.2012
Store Manager
Starbucks Coffee Company
01.2004 - 01.2011
GED -
School To Work Academy